The Risks and Rewards of SAP C/4HANA

July 23, 2018

Using SAP C/4HANA may help your business improve customer relations and sales performance. It is a software-as-a-service (SaaS) solution that provides a reliable sales and service platform consisting of SAP Service Cloud, SAP Sales Cloud, SAP Marketing Cloud, and SAP Commerce Cloud, all of which are typically marketed separately. SAP C/4HANA runs on SAP HCP (HANA cloud platform), and it can help your business deploy applications rapidly to enable each service, marketing, and sales staff to easily and more effectively engage with customers. There are rewards associated with using this platform, but there are some risks you should know about too.

One of the benefits of SAP C/4HANA is the fact that it is offered as a pre-packaged service. However, the deployment process can be long, usually taking anywhere from six to 12 weeks. When you get it from a reputable provider, deployment can be much faster, and the platform will be backed by the expertise of experienced consultants who can help you make the most of it. SAP C/4HANA is cost-effective too. Since it is hosted in a cloud, it eliminates the need to invest in additional equipment. This makes the solution practical for a small business that may not have enough capital for an on-premise CRM.

It is advisable to sign up for SAP C/4HANA from an experienced and reputable provider who can ensure a successful delivery of all crucial applications. This is possible by maintaining a fully integrated environment composed of SAP C/4HANA integration via SAP HCI and SAP ERP and SAP PI to SAP CRM. Once it is deployed, SAP C/4HANA will provide effective and powerful solutions, namely Service Cloud and Sales Cloud.

There can be no risk when you use SAP C/4HANA because the data you enter in a cloud will be stored in a highly protected and secure data center in an undisclosed location. Hence, it should be easy for a business to choose this solution without worrying about the security of its data. However, there may be some disadvantages to this platform, such as the big updates that occur every three months. Updates can also be bothersome especially if you have a lot of things to do, but they are absolutely necessary to ensure that you are running the latest and most secure platform.

Author: The Knack Systems Team

Words from the in-house SMEs at Knack Systems.


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