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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Some Solutions to your SAP Service Pain Points to Bookmark for 2020

Out-of-the-Box features, SAP Cloud for Service, SAP CRM, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Service, SAP Hybris Marketing, Service Order Creation, Service Technicians, Workflow Rules, Customer Service, Data Maintenance, Field Updates, Registered Products, Automatic Email Communications, Cloud for Service, Install Bases, Omni-Channel communication, SAP Service Cloud

In what usually is a rather uneventful month for challenging projects the world over, December proved to be pretty...

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The Smart Ways to Use the SAP Service Cloud - Live Activity Chat for Customer Service

SAP C/4HANA, SAP Contact Center, SAP Hybris Cloud for Service, Service Orders, Service Tickets, smart routing, video chat, Customer Service, customer service tool, diversified communications, Embedded communications, field service, reason codes, agent productivity, Commerce storefront, communications, customer delight, CUSTOMER ENGAGEMENT, omnichannel customer service, SAP Service Cloud, C4HANA, SAP Commerce Cloud

The market around us has changed a lot. Customers don't want to extensively search for answers to their questions, nor...

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8 give-away signs that your company needs Service or Sales Cloud

SAP Cloud for Service, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Service, SAP Hybris Sales Cloud, SAP Hybris Service Cloud, Service Cloud, Customer Service, empowered customers, real-time data, reporting, Sales Cloud, sales force, Sales Force Automation, cloud solutions, communications, customer delight, customer satisfaction, non-centralized data

The rules of engagement have changed: technology is changing the game and customers are changing the rules. Today’s...

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An Insider’s Perspective: Ways to Benefit from the SAP Service Cloud Maintenance Plan

preventive maintenance, SAP Hybris Cloud for Service, SAP Hybris Service Cloud, scheduling types, Service providers, service teams, Service Technicians, Service Tickets, target market, Customer Service, Registered Products, reputation, competition, counter-based maintenance plan, Maintenance Plan, Maintenance Plan Runs, maintenance work, MDRO

In today’s world of competition, most businesses spend a lot of time and money in attracting new customers. But, as...

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Enabling Superior Customer Service in the Era of the Cloud

Productivity, SAP C4C, SAP Cloud, SAP Cloud For Customer, SAP Cloud for Customer, SAP CRM, SAP Hybris Cloud for Customer, SAP Jam, Customer Service, sales, Sales, Best Practices, Cloud for Customer, Collaboration tools, Crowdsourcing, Customer Relationship Management (CRM), Knowledgebase, Mobility, SAP Service Cloud, C/4HANA

Let’s take a moment to look around us. Here’s what I see: We live in a digital world. The world of customer service has...

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8 organizational requirements cloud solutions help fulfill

Customer Service, cloud solutions, Customer Experience, Cloud applications

Cloud solutions are synonymous with cloud computing, i.e. internet-based solutions. Cloud solutions can be accessed via...

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Three Ways Cloud-Based CPQ Enhances Sales in Manufacturing

Customer Service, Configure Price Quote, CPQ, Customer Experience, Customer Relationship Management (CRM), SAP CPQ

Having a configure, price, and quote system can automate and speed up the sales cycle of your business and improve...

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