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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

The Smart Ways to Use the SAP Service Cloud - Live Activity Chat for Customer Service

SAP C/4HANA, SAP Contact Center, SAP Hybris Cloud for Service, Service Orders, Service Tickets, smart routing, video chat, Customer Service, customer service tool, diversified communications, Embedded communications, field service, reason codes, agent productivity, Commerce storefront, communications, customer delight, CUSTOMER ENGAGEMENT, omnichannel customer service, SAP Service Cloud, C4HANA, SAP Commerce Cloud

The market around us has changed a lot. Customers don't want to extensively search for answers to their questions, nor...

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8 give-away signs that your company needs Service or Sales Cloud

SAP Cloud for Service, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Service, SAP Hybris Sales Cloud, SAP Hybris Service Cloud, Service Cloud, Customer Service, empowered customers, real-time data, reporting, Sales Cloud, sales force, Sales Force Automation, cloud solutions, communications, customer delight, customer satisfaction, non-centralized data

The rules of engagement have changed: technology is changing the game and customers are changing the rules. Today’s...

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Understand Your Customers by Empowering Your Teams with SAP Marketing Cloud Solutions

ABAP, ABAP Dataflow, ABAP interface, App, communications, SAP Marketing Cloud, Healthcare,, phased approach, subscription-based pricing models

One of the main front-end components helping companies gain better understanding of their customers is SAP Marketing...

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Boost Your Business - SAP Cloud Solutions

SAP CRM, ABAP, ABAP interface, Asset management, C4C, cloud governance, Cloud Integration Problems, Cloud Project Implementation, communications

SAP cloud solutions offer businesses cloud-based tools and systems that help them integrate and manage all critical...

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