The latest developments in artificial intelligence within the SAP Customer Experience (CX) ecosystem.

The B2B Buyer Has Changed—Has Your Portal Kept Up?

I've spent 25 years watching B2B commerce “evolve”—and by evolve, I mean clinging to 1990s processes like a security blanket. But something just shifted. And it should make your Monday morning a whole lot better.

Leveraging analytics for B2B self-service portal optimization: benefits and best practices.

Your customers already live in a world of real-time visibility. They track personal packages on interactive maps, receive proactive delay notifications, and get instant delivery confirmations right to their phones.

Scale your channel revenue without scaling your support team

In 2026, customer experience will be the primary battleground where businesses will be competing. Unlike the past, it is not a case of D2C or B2C or B2B, the ask remains the same across verticals: instant personalized information across channels and across devices. 

Prepare your SAP Commerce Cloud for Holiday 2025 with a step-by-step performance optimization checklist to ensure fast, reliable, and high-converting shopping experiences.

Why seasoned leaders are adopting AI-powered SAP Sales Cloud Version 2 (V2)
 

How test automation powers SAP Commerce Cloud success and what QA leaders can do to make it happen.

How seamless eProcurement and Punchout integrations drive efficiency, cost savings, and competitive advantage—key insights for IT and procurement leaders.

Your CX could be leaking money and conversions. SAP BTP can help.