Application Managed Services for SAP Commerce Cloud

Our Application Managed Services credibility you can count on.

24/7

Global coverage with proactive & reactive support

98%

SLA Compliance to meet support expectations

200+

SAP e-commerce managed care specialists

20+

Years of B2B & B2C e-commerce expertise

Featured Growth Stories

We mitigate an issue even before you can notice one.

Given the changing commerce technology landscape, the need for Application Managed Services for SAP Commerce is greater than ever before.

Knack Systems is here for you with 24/7 SLA-based Application Managed Services for SAP Commerce platforms. Our expert e-commerce SAP Managed Services specialists help prevent disruptions in ongoing operations with well-defined processes and increased efficiency.

Ready to maximize ROI on SAP Commerce applications? Talk to our experts!

Goal: Needed support services to manage B2B & B2C storefronts

Over a Billion Dollar

in digital annual revenue

Client for: 6+ Years

Services offered: SLA-based support, brand storefronts rollout & continuous improvement

Goal: Managed support for B2B commerce digital channel

100 Million Dollars

in digital annual revenue

Client for: 2+ Years

Services offered: SLA-based support, market rollout, & continuous improvement for SAP Commerce Cloud

24/7 SLA-compliant Application Managed Services for SAP Commerce

To help businesses keep pace with changes, Knack Systems provides 24/7 SLA-compliant Application Managed Services for SAP Commerce platforms. To support our valued customers’ growing businesses, we have a notable global presence to assist businesses 24/7 in North America with a dedicated delivery center from India.

Our competent & committed support includes:

Global 24/7 Helpdesk
L1 and L2 Support Systems
24/7 Proactive & Reactive Support
Managed care for full Range of Digital Models (B2B, B2C, B2B2C & Marketplace) for SAP Commerce Cloud / Customer Portal, CPI, Data Hub
Defects Resolution

Continuous Improvements to take e-commerce growth to the next level

From implementing SAP CCv2 upgrades to integrating new features, ‘Continuous Improvements’ are a key aspect of Knack Systems’ Application Managed Services for SAP Commerce platforms. We enable our valued customers to win more business by helping them venture into a new market, make UI improvements, and continuously roll out new features. And most importantly, help stay ahead of the competition.

Enhancement Services Covered:

SAP CCv2 Upgrades
Headless Commerce support

Spartacus Framework support
UI based support

Security Patches

Test Automation
Load-balancing
Integrations (ERP systems with Hybris & many more)
Site & Server Maintenance

SAP Commerce Cloud Integration

Gain an edge in the eCommerce market with advantages including automation of critical business activities, enhancing customer service, and connecting processes across your business functions with the right kind of integrations.

E-commerce Processes We Support

We manage every single aspect of e-commerce for businesses like yours

Content Management System (CMS)

Order Fulfillment and Management

Returns Management

Users and Promotions Management

Cancelations

Payment and Distribution Management

Content, Catalog, and Campaign Management

Accounting and Reconciliation Automation

Unsure of Where to Begin?

As a CTO of your organization, you could help free up your IT teams to focus on innovation rather than being stuck with tasks backlog, security concerns, and user dissatisfaction. Knack Systems’ Application Managed Services for SAP Commerce has it all covered for you with 24/7 SLA-based support.

Book a meeting with our industry experts:

To take a deep analysis of your e-commerce application
To find the right-sized plan
To future-proof your e-commerce application portfolio
To take stock of ROI realization for your commerce portal

Schedule a call Download Brochure

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Application Managed Services for SAP Commerce

Enabling Business Continuity & Powering Operational Efficiency