The Customer Experience Transformation Journey in the Building Materials Industry

Overview

Most firms belonging to the building materials industry concur on one thing: the fact that whatever efforts were being taken by their sales teams so far to sell to dealers, architects, contractors, and distributors are proving to be progressively less effective each day. B2B building materials customers come with greater expectations from a company’s products and representatives. In today’s day and age, they are better acquainted with you than you possibly could be with them. However, this does not guarantee that they have the right idea about your products and brand name. The customer independently decides on where they want to research information about your firm from and, quite often, these sources of information might not be accurate.

To keep up with the competition in the industry, it has now become critical to have real-time access to authentic information and have the capability to place and monitor an order sans human interaction. Customers also want to be in the loop with real-time delivery tracking and expect to receive notifications whenever there are potential delays. SAP Commerce Cloud enables you to deliver this faultlessly integrated experience to your customers.

How Knack Systems can Help Building Materials Firms

Knack Systems has partnered with several mid-to-large Building Materials companies to help them map their customer experience journey through world-class SAP solutions for sales automation and advanced customer service capabilities, enabling a self-service environment for their B2B customers by leveraging SAP Commerce Cloud.

The Knack Systems team further specializes in integrating the optimized routing and scheduling of solutions to provide building materials customers with real-time shipment tracking capabilities.