Wholesale & Distribution Industry

Overview

Whether your are into the business of wholesale distribution for electrical, electronics, industrial, chemical, or food-service lines of trade, improving ordering, fulfillment, and shipping of goods and processes will become crucial ingredients. Due to the superior customer experiences delivered during B2C sales, the expectations have risen for B2B transactions too. Wholesale customers now expect quicker delivery and efficiencies in business-related transactions. A fresh, increasing demographic of B2B customers are fully prepared to research solutions, learn about vendors, examine availability, and compare prices prior to engaging with the distributor.

They would prefer to self-educate about products and services as compared to talking to a sales representative, and prefer to purchase over the internet as compared to buying through a sales representative. Distributors should capture mind-share and value before, during, and after the purchase transaction occurs. Several mid-to-large wholesale distributors are finding answers to these customer expectations in SAP's future ready SAP Customer Experience solution. The SAP Customer Experience solution for Sales, Configure Price Quote (CPQ), Configure Price Quote (CPQ), Service Marketing, and E-Commerce enables wholesale distributors to effectively map their customer's journey. Distributors of the future are able to stand out from the crowd through the value that they can offer in the integrated customer experience landscape.

How Knack Systems can help the Wholesale & Distribution Industry

Knack Systems helps Wholesale and Distribution companies to create a business-to-consumer (B2C) like experience for their B2B customer-base through Sales and Service Automation and Online Channel Enablement and Integration. We collaborate with our customers to enable the consolidation of their people, processes, and systems across diverse business units.

Knack Systems utilizes a multi-step program to enable the transformation to a single, best-in-class customer experience organization. We collaborate with our customers to identify gaps and design business processes that would result in a unified vision and a customer-centric point of view for customer interactions, driving customer experience across multiple channels. We develop a roadmap for program activities and investments in people, process, and technology to support both internal business needs and customer-facing technologies.

We follow an approach that is agile across project management resources, tailored to the magnitude of the changes, and that which would best serve the organization. We help the customer embrace and make the move to fresh processes, systems, and functions that enable them to realize critical business metrics.