Knack Brava

Role-based B2B self-service accelerator for SAP Commerce Cloud

B2B e-commerce solution

Meet Knack Brava

B2B self-service portal for SAP ERP, SAP ECC, SAP Commerce Cloud and SAP S4 HANA

Knack Brava, an SAP Commerce Cloud accelerator, seamlessly unifies B2B network commerce operations, connecting sales, customer service, manufacturers, distributors, channel partners, and customers at every touchpoint.

With its robust features like self-service, 360-degree product views, omnichannel ordering, and quoting functionalities, Knack Brava elevates customer experiences. It offers a comprehensive suite of industry-specific processes and extensibility options, ensuring exceptional performance across all interactions.


A Comprehensive Solution for B2B Self-service

  • View order history enabled with features to quickly reorder, cancel, return, and edit orders.
  • Access invoices, address books for shipment selection, contracts, relevant SAP documents, and customer service tickets.
  • Role-based enablement supports efficient user management for administrators, managers, representatives, and customers.
  • Seamlessly integrate service tickets with SAP Sales Cloud and SAP Service Cloud for an enhanced customer experience.
  • View the entire product list with or without choosing the Ordering and Quotation modules.
  • Enable advanced product search and navigation, facilitating quick orders, entries, and multiple product selections.
  • Access price lists, factsheets, and the marketing center for essential self-service information.
  • A robust UI supports accurate pricing, inventory visibility, and stock availability while eliminating errors upfront and reducing the cost to serve.
  • Attach quote references to draft orders
  • Draw against the quantities of multiple quotations and create order call-offs against the same quote
  • Know when the quantity for which a special price was agreed upon has been exhausted, and see when you have already exhausted some quantity from one line item
  • Quickly see which of your quotations are open
  • Search by product number to accurately learn which quote it has been included in. If the product is a part of multiple quotations, Knack Brava will show all those quotations in which the product is found.
  • Attach terms and conditions document to the quote.
  • The system makes sure the customer “Accepts” the quote - which makes the quote available for referencing. This enables audit and legal requirements and traceability.
  • Allows sales managers to easily refer to all the things that are open across each rep’s customer set
  • Access quick order forms to efficiently place large or repeat orders by directly entering SKU numbers and quantities
  • Upload excel files to quickly and accurately place bulk orders by importing product lists
  • Generate account report to get detailed insights into transaction history, order statuses, and financial activities

A Unique Multifaceted Solution that Enables Virtual Selling,Sales-Assisted Commerce, and Collaborative B2B

Whether you’re looking to arm your sales reps with the most foolproof selling tools or bring in an integrated CX platform for ALL your customer engagement channels, Knack Brava has you covered!

Enhance efficiency, reduce costs, and improve customer satisfaction by allowing users to independently manage their accounts, access information, and perform tasks anytime.
Order Accuracy
Give the power to your field sales reps to ensure order accuracy across channels – Sales, customers and customer service. Ensure the processing of valid quotes and quantities in every order and the accuracy of prices at the time of order entry.
Better Collaboration
Build and maintain collaboration between buyers and sellers to improve time to quote. Enable creation, sharing, and negotiation of agreements, automate approval workflows, and set up email alerts and approval for faster response.
Industry-specific Customizable Platform
No two businesses can be identical. Then why should two solutions be identical? Tailor Knack Brava to perfectly slot into your routine operations workflow.
Committed Support
Knack Brava offers you a committed team of consultants that has a proven track record of meeting its SLAs to bring you all that you require to transform your operations.
Data Security & Privacy
Data Security and Privacy are of utmost importance to us. Strict policies are followed to ensure adherence to GDPR and CCPA compliance requirements.
Reduced Billing Errors
Improve customer trust and reduce write-offs via reduced billing errors. Make informed decisions based on reporting to enable better quote conversion and usage
Backend Systems Integration
Integrate Knack Brava with your existing ERP, Sales, CPQ, and/or other commerce systems and benefit from product customization, bar code scanning and punchout. Leverage integrations with SAP BTP and web API to perfectly link to the current workflow.

Who is Knack Brava for?

  • Increased efficiency: Streamlined processes, enabling faster resolution of customer problems.
  • Improved customer satisfaction: customers can resolve issues on their own, leading to quicker solutions and happier clients.
  • Enhanced data accuracy: Reduced manual entry errors, providing more reliable data for analysis and decision-making.
  • 24/7 Support: Continuous assistance to customers without additional staffing, improving service availability.
  • Work remotely and seamlessly and collaborate with customers to create job/project quotes
  • Leverage built-in tools to instantly create POs
  • Work with Managers to get threshold-based approval
  • Make PO-specific price adjustments with approvals
  • Create customer-specific deals to manage your account strategy
  • Stay connected to your reps in real-time and collaborate with them to approve or reject job quotes
  • Easily collaborate with reps to approve or reject price adjustments on POs
  • Leverage advanced in-built tools to approve or reject quotes and POs based on thresholds
  • View Quotes.
  • View POs.
  • Download quotes

Your Business Success

Means the World to Us


The success of our customers is at the core of everything we do. See for yourself how leading brands use Knack Brava to realize the full potential of sales-assisted commerce for their business. 

Read the case study

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Knack Brava: The Multi-Channel Customer Experience Platform

Designed and Brought to you by People who have Walked a Mile in Your Shoes

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