CX now and next

Make digital Customer Experience amazing every time with insights from our industry experts, and CX practitioners.

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  • ALL
  • Industrial Manufacturing & Components
  • Building Materials
  • Wholesale & Distribution
  • Consumer Goods
  • Chemicals
  • Digital Commerce
  • Sales
  • B2B Self-Service
  • Configure, Price & Quote (CPQ)
  • Service
  • Customer Data Management
  • Artificial Intelligence (AI) & Digital Experience Platform (DXP)

ALL

Episode 03

Unlocking SAP’s New B2B Self-Service Portal with Knack Systems

Featuring

Imran Shahdad
Imran Shahdad

Global VP, SAP CX, Commerce, Consumer Industries & Customer Engagement Solutions, SAP

Sandeep Nalgundwar
Sandeep Nalgundwar

Partner and Chief Sales & Marketing Officer, Knack Systems

James H. DuBose III
James H. DuBose III

Director - National Sales, Knack Systems

The New SAP B2B Self-Service Portal & Knack Systems: Your Fastest Path to B2B Self-Service Success

SAP has launched a new SAP B2B Self-Service Portal designed for SAP ERP customers and Knack Systems is at the center of it. In this episode, Imran Shahdad (SAP) and Sandeep Nalgundwar (Knack Systems) join host James DuBose to discuss how SAP empowers SAP ERP customers with the new SAP B2B Self-Service portal and Knack Brava, Knack Systems’ Rapid B2B Self-Service Accelerator, delivers faster time-to-value and a future-ready experience.

Watch the full episode to learn how SAP ERP customers can unlock B2B self-service capabilities for buyers, sales, and service teams.

Watch Now!

Episode 02

Knack Systems and Zoovu’s Partnership for AI-powered Product Search & Discovery

Featuring

Sandeep Nalgundwar
Sandeep Nalgundwar

Partner and Chief Sales & Marketing Officer, Knack Systems

Julie Mall
Julie Mall

Vice President of Solutions Consulting, ZOOVU

James H. DuBose III
James H. DuBose III

Director - National Sales, Knack Systems

Knack Systems & Zoovu:

A Power-packed Partnership Delivering Real AI Value for B2B and B2C Brands

What happens when Knack Systems, a leading SAP CX partner, teams up with Zoovu, the #1 AI-powered product discovery platform?

You get powerful insights on accelerating AI adoption, simplifying complexity, and unlocking real results for B2B and B2C brands. Watch the video episode to discover how this partnership makes AI adoption practical, scalable, and impactful for global B2B and B2C enterprises.

Watch Now!

Episode 01

Boosting Revenue in Industrial Manufacturing:

Optimizing B2B Sales with SAP CPQ

Featuring

RK Pai
RK Pai

Director of Delivery - CPQ & Integration, Knack Systems

James H. DuBose III
James H. DuBose III

Director - National Sales, Knack Systems

A sneak peek into the episode discussion:

Given the complex pricing and quoting processes and customer expectations, how can Industrial Manufacturing leaders ensure consistent B2B sales success? We have all the answers!

The episode discussion provides insights into four trends in industrial manufacturing, highlighting the complex challenges faced in IM&C sales. It introduces the SAP CPQ Solution and explains why it is suitable for the IM&C industry. The discussion also delves into visualization and configurations, showcasing a customer success spotlight. All in all, it will be an insightful session, you do not want to miss!

Watch Now!

Industrial Manufacturing & Components

Episode 01

Boosting Revenue in Industrial Manufacturing:

Optimizing B2B Sales with SAP CPQ

Featuring

RK Pai
RK Pai

Director of Delivery - CPQ & Integration, Knack Systems

James H. DuBose III
James H. DuBose III

Director - National Sales, Knack Systems

A sneak peek into the episode discussion:

Given the complex pricing and quoting processes and customer expectations, how can Industrial Manufacturing leaders ensure consistent B2B sales success? We have all the answers!

The episode discussion provides insights into four trends in industrial manufacturing, highlighting the complex challenges faced in IM&C sales. It introduces the SAP CPQ Solution and explains why it is suitable for the IM&C industry. The discussion also delves into visualization and configurations, showcasing a customer success spotlight. All in all, it will be an insightful session, you do not want to miss!

Watch Now!

Building Materials

Coming soon

Wholesale & Distribution

Coming soon

Consumer Goods

Coming soon

Chemicals

Coming soon

Digital Commerce

Episode 02

Knack Systems and Zoovu’s Partnership for AI-powered Product Search & Discovery

Featuring

Sandeep Nalgundwar
Sandeep Nalgundwar

Partner and Chief Sales & Marketing Officer, Knack Systems

Julie Mall
Julie Mall

Vice President of Solutions Consulting, ZOOVU

James H. DuBose III
James H. DuBose III

Director - National Sales, Knack Systems

Knack Systems & Zoovu:

A Power-packed Partnership Delivering Real AI Value for B2B and B2C Brands

What happens when Knack Systems, a leading SAP CX partner, teams up with Zoovu, the #1 AI-powered product discovery platform?

You get powerful insights on accelerating AI adoption, simplifying complexity, and unlocking real results for B2B and B2C brands. Watch the video episode to discover how this partnership makes AI adoption practical, scalable, and impactful for global B2B and B2C enterprises.

Watch Now!

Sales

Episode 01

Boosting Revenue in Industrial Manufacturing:

Optimizing B2B Sales with SAP CPQ

Featuring

RK Pai
RK Pai

Director of Delivery - CPQ & Integration, Knack Systems

James H. DuBose III
James H. DuBose III

Director - National Sales, Knack Systems

A sneak peek into the episode discussion:

Given the complex pricing and quoting processes and customer expectations, how can Industrial Manufacturing leaders ensure consistent B2B sales success? We have all the answers!

The episode discussion provides insights into four trends in industrial manufacturing, highlighting the complex challenges faced in IM&C sales. It introduces the SAP CPQ Solution and explains why it is suitable for the IM&C industry. The discussion also delves into visualization and configurations, showcasing a customer success spotlight. All in all, it will be an insightful session, you do not want to miss!

Watch Now!

B2B Self-Service

Episode 03

Unlocking SAP’s New B2B Self-Service Portal with Knack Systems

Featuring

Imran Shahdad
Imran Shahdad

Global VP, SAP CX, Commerce, Consumer Industries & Customer Engagement Solutions, SAP

Sandeep Nalgundwar
Sandeep Nalgundwar

Partner and Chief Sales & Marketing Officer, Knack Systems

James H. DuBose III
James H. DuBose III

Director - National Sales, Knack Systems

The New SAP B2B Self-Service Portal & Knack Systems: Your Fastest Path to B2B Self-Service Success

SAP has launched a new SAP B2B Self-Service Portal designed for SAP ERP customers and Knack Systems is at the center of it. In this episode, Imran Shahdad (SAP) and Sandeep Nalgundwar (Knack Systems) join host James DuBose to discuss how SAP empowers SAP ERP customers with the new SAP B2B Self-Service portal and Knack Brava, Knack Systems’ Rapid B2B Self-Service Accelerator, delivers faster time-to-value and a future-ready experience.

Watch the full episode to learn how SAP ERP customers can unlock B2B self-service capabilities for buyers, sales, and service teams.

Watch Now!

Configure, Price & Quote (CPQ)

Episode 01

Boosting Revenue in Industrial Manufacturing:

Optimizing B2B Sales with SAP CPQ

Featuring

RK Pai
RK Pai

Director of Delivery - CPQ & Integration, Knack Systems

James H. DuBose III
James H. DuBose III

Director - National Sales, Knack Systems

A sneak peek into the episode discussion:

Given the complex pricing and quoting processes and customer expectations, how can Industrial Manufacturing leaders ensure consistent B2B sales success? We have all the answers!

The episode discussion provides insights into four trends in industrial manufacturing, highlighting the complex challenges faced in IM&C sales. It introduces the SAP CPQ Solution and explains why it is suitable for the IM&C industry. The discussion also delves into visualization and configurations, showcasing a customer success spotlight. All in all, it will be an insightful session, you do not want to miss!

Watch Now!

Service

Coming soon

Customer Data Management

Coming soon

Artificial Intelligence (AI) & Digital Experience Platform (DXP)

Coming soon

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