Why AI Matters for Customer Experience

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  • iconCustomers expect simple choices, fast responses, and effortless interactions across every touchpoint.
  • iconTeams need intelligent tools that reduce manual effort and operational complexity.
  • iconSAP CX unifies customer data and journeys across channels and systems.
  • iconAI strengthens SAP CX by simplifying workflows and accelerating interactions.
  • iconAt Knack Systems, we apply AI only where it delivers measurable CX and business outcomes.

Knack's AI Focus Areas

We apply AI to the processes that impact customer and employee experience the most. Each focus area is designed to reduce steps, improve clarity and help teams move with confidence

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AI for Commerce

Natural language search, visual search and guided buying. Customers find what they want quickly and your teams manage catalogs with less manual effort.

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AI for Sales

Automated quotes. Simple account insights. Context from emails and meetings delivered instantly. Reps spend more time selling and less time navigating systems.

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AI for Service

Automatic classification of cases. Clear summaries of long conversations. AI agents that resolve common questions. Agents focus on meaningful work and resolutions come faster.

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AI for CPQ

Accurate pricing and quote suggestions aligned with your rules. Less rework. Cleaner approvals. Consistent output.

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AI for CX Analytics and Insights

Predictive scoring. Behavioral segments. Reports built by asking simple questions. Better insights without BI friction.

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AI Agents and Copilots with SAP BTP and Joule

Ask the system for what you need and get it instantly. Navigation and actions become conversational and simple.

Our AI Offerings

Every offering is engineered to be practical. No unnecessary layers. No noisy features. Just AI that helps teams work better.

AI Strategy and Roadmap for CX

A clear plan built around clean workflows, simple design and measurable goals.

AI Discovery and Use Case Design

We identify the use cases that remove friction and provide quick, visible wins.

SAP CX AI Toolkit Implementation

Activation of AI agents for sales, service, commerce and marketing. Configured correctly. Tested thoroughly. Easy for teams to adopt.

Joule Integration for Sales, Service and Commerce

Conversational access to customer data and processes. Teams find what they need without long navigation paths.

Generative AI for Content, Summaries and Interactions

Automatic creation of emails, product descriptions, meeting notes and case summaries. Consistent and accurate.

AI for Analytics, Dashboards and Forecasting

Ask a question. Get the insight. Simple, clean and ready for decision making.

What Makes Knack Different

Your brand philosophy now drives this section.

Clear and simple engineering

We remove complexity. We design workflows that are easy to understand and maintain.

Focused expertise in SAP CX and SAP Business AI

We work in this space every day. Our depth makes delivery predictable and stable.

Accelerators for B2B and B2B2C

Strong templates and patterns that shorten timelines and improve quality.

Predictable delivery with measurable value

We track real outcomes. Time saved. Steps removed. Speed gained.

Industry knowledge that guides the work

High tech, manufacturing, wholesale distribution, consumer products, chemicals, life sciences. We understand how these industries operate and what AI can improve.

Clear and simple engineering

We remove complexity. We design workflows that are easy to understand and maintain.

Sample Results

Across industries, AI inside SAP CX reduces steps, shortens resolution times and improves sales accuracy without changing how your teams already work. We keep improvements simple and measurable.

Before

Sales teams lose hours preparing quotes.

After

Quotes created automatically from inbound emails.

Before

Agents read long message threads for context.

After

Instant summaries give clear direction.

Before

Shoppers struggle to find the right products.

After

Natural language and visual search help them find what they want quickly.

Before

Marketers wait days for BI reports.

After

Users ask a question and get insights instantly.

AI Use Cases Across SAP CX

Attract and Engage

  • bullet-iconsNatural language product finder
  • bullet-iconsPredictive segments
  • bullet-iconsAI-built reports in simple language

Qualify and Convert

  • bullet-iconsQuote creation from email
  • bullet-iconsSmart Actions that deliver context automatically
  • bullet-iconsAccount snapshots with key insights
  • bullet-iconsJoule for fast navigation

Browse and Buy

  • bullet-iconsConversational shopping
  • bullet-iconsCatalog optimization
  • bullet-iconsVisual search across product lines

Serve and Retain

  • bullet-iconsCase classification
  • bullet-iconsDigital service agent
  • bullet-iconsCase summaries
  • bullet-iconsProduct and warranty intelligence

AI should support your teams, not slow them down. These use cases show where the impact is immediate.

Ready to activate AI inside SAP CX with clarity and confidence?

 
Book your AI CX Assessment

A focused session to identify where AI can simplify your workflows and deliver quick, measurable improvements.

Book an AI CX Assessment