SAP CX Partner | info@knacksystems.com
Overview
Whether your objectives are to inform, persuade, sell, or reassure, you need a clear understanding of the current touch-points and footprints in your customers' and prospects' experience journey, be aware of the gaps, and know how to close those gaps between expectations and reality.
Strategic Planning takes on the role of your road map, paving the way and connecting every facet of your engagement with key audiences from awareness about your company, solution, or service to outlining processes, using robust technologies.
How Can We Help?
Our Industry, Business Process, and Technology experts will work with your C-suite executives, including but not limited to CEO, CSO, COO, CDO, CMO, Brand, Strategy, IT leaders, and customer experience champions to develop an IT strategy that is aligned with your business goals and makes the most of your IT budget while addressing current and future technology needs.
Our services are customized, so we can assure you that we’ll build a strategic plan tailored specifically to your company’s needs and in line with the industry standards and best practices to ensure your success.
We know how to make sure that your Customer Experience (CX) investments are improving your customers' journey and your top and bottom lines.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Our Strategy And Planning Services Offerings
Project Discovery
We work with your implementation team members and primary business stakeholders to completely understand your business goals and requirements. We get started with the work only after all stakeholders are in agreement with the extent of detail and completeness of the business requirements.
Business Requirements Analysis
Get the expert guidance you need to understand the customer's constantly evolving buying journey, CX landscape, and requirements. Give your team a chance to work with someone who fully understands and factors these variables into the planning process to make it very specific to your business requirements.
Technology Landscape Analysis
Based on a thorough understanding of your business requirements, our architects will further analyze your technology landscape and needs. On the basis of the technology selection, we will propose the best approach to add them into your technology landscape.
Prioritizing Based on Need and Value
In working with your stakeholders, we help you identify, prioritize, and focus on your critical business requirements first so that you are ready to make the most of your CX investments.
Goal Setting: Getting your roadmap ready for success
We convert a good strategy and planning into a road-map, which can withstand the scrutiny of ROI analysis and maintain momentum through performance measurement and achievable goals.
Customer Experience Architecture
Knack Systems’ team of solution architects have served varied industries and bring with them experience of several years of developing and successfully delivering a solid customer experience architecture for our large global customers.
Insights
Stop with the sub-par service delivery to customers
Actively Pursuing your goals
Stop with the sub-par service delivery to customers
Actively Pursuing your goals
What Are You Waiting For?
Get the right solution for your business from our industry experts!
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