News and Events

Press Release: Knack Systems acquires a leading customer experience solutions provider, Bridge-X Technologies

Woodbridge, New Jersey, August 7, 2019 – Knack Systems today announced the acquisition of New Jersey based technology company, Bridge-X Technologies, which holds a successful track record in bringing eCommerce innovations to leading consumer and industrial brands in the US and Europe.

Knack Systems is a premium SAP consulting partner, dedicated to providing digital transformation services across industries by leveraging best-of-breed SAP solutions to improve overall customer experience and engagement. With this acquisition, Knack Systems will significantly strengthen its digital transformation capabilities, expand its ecommerce services business, which is already trusted and relied upon by multiple customers across industries, and help its customers with end-to-end engagement while combining every touch-point between a company, its channel partners, and customers.

“The Bridge-X partnership brings exciting new capabilities and broadens our customer engagement and commerce portfolio, enhancing Knack Systems’ expertise and giving our customers more choices and outcomes tailored to their goals,” said Rajiv Sharma, Founder and CEO, Knack Systems. “We continue to strengthen our world-class solutions business to help our customers design, build, and run better business processes, and the Bridge-X partnership fits well with Knack Systems’ increasingly strong global customer experience practice.”

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Knack Systems at SAP Customer Experience LIVE, May 7–8, 2019, in Orlando, Florida

You have been invited to meet the Knack Systems team at SAP CX Live 2019.

The SAP Customer Experience LIVE Summit is SAP’s way of showing us how to dominate in the Experience Economy, where Knack Systems, as a silver sponsor, will showcase our expertise in Customer Experience solutions, making the most of SAP technology and meeting the requirements of today’s customers to help them transform the customer journey.

Knack Systems supports the linkage of all customer touch points on the purchase journey, from the primary visit to a seller’s website to the concluded buy. Furthermore, our offerings and services keep establishing honest connections throughout your enterprise, to craft experiences that deliver quick and tenable value for your customers and your business.

Join us as we help attendees discover firsthand how customer experience is the new competitive advantage, with the help of industry leading demos and expert insights.

Meet clients who have leveraged our Customer Experience solutions in their organizations.

Network with industry experts from Knack Systems who can share valuable insights that could transform your business

Find us @ Booth No. 125

Register Now

ASUG Arizona Chapter Meeting – Wednesday, April 24, 2019

April 24, 2019 | 8:00 am – 4:00 pm | Event Signup | Chandler, AZ

Visit Knack Systems at the ASUG Arizona Chapter Meeting for a day of education and networking in April.

Hear Customer Engagement and Commerce Expert Soraya Diallo talk on the topic:

Tips for leveraging B2B self-service to grow your business and strengthen your brand

From order placement, status checks, account changes, or service inquiries, the new standard is D-I-M (“Do It Myself”). Even when your team members are eager and willing to assist customers, they still have limitations such as time, knowledge, or availability. These limitations, however, don’t have to negatively impact your business if you augment your communication channels to include self-service. Learn more about the self-service channels other B2B organizations are using to enhance the customer experience.

ASUG DFW Chapter Meeting – Friday, April 12, 2019, at Plano Centre

Visit with Knack Systems and your local ASUG community at the ASUG Dallas/Fort Worth Chapter Meeting, to be held on Friday, April 12, 2019, at the Plano Centre in Plano, TX.

Attend to enjoy a full day of networking and education!

Plan ahead to attend this session by Knack Systems:

Digital Transformation – the reality, drivers, and takeaways – 1:30 to 2:15 PM

Hear Ali Sheikh, VP—Business Transformation & S/4HANA at Knack Systems, discuss how the “Next-Gen” technologies aren’t a generation away—they are already here. For organizations running on classic ERP platforms, adapting the next-gen solutions isn’t a question of IF; it’s not even a question of WHEN; it is a question of HOW.

The digital transformation begins with its business case built around better customer engagement, a more responsive supply chain, timely and pertinent reporting and last but not the least, a mobile and more intuitive user experience. The first half of the transformation is around “building a better core”—taking advantage of the S/4HANA system; and the second half is around “building on success”—taking your organization to the next level by incorporating Big Data, AI and IoT. This presentation covers these aspects in more detail, with illustrative examples of a few commonplace business processes, as they appear before and after the digital transformation.

Go-Live News: Knack Systems Boosts Digital Transformation at Inventia Healthcare Limited with SAP Sales Cloud

Go-Live News: Knack Systems Boosts Digital Transformation at Inventia Healthcare Limited with SAP Sales Cloud

MUMBAI, India — February 14, 2019 – Knack Systems, a fast-growing Customer Engagement and Commerce consulting firm, today announced the successful implementation of the SAP Sales Cloud at Inventia Healthcare Ltd. — a pharmaceutical development and manufacturing company in India, now present across various markets through its partners.

Inventia Healthcare, with its flexible business model, is focused on expanding its research and development and manufacturing capabilities by foraying into high-growth areas, including the injectables segment. One of the many objectives of the project was to implement an end-to-end pre-sales application to capture product attributes, phases, and all information specific to pre-sales processes and allow the centralization of all contact and lead data in one platform.

Knack Systems was selected as the partner to provide business and technical expertise to support Inventia Healthcare’s vision for introducing a new omni-channel customer engagement solution in India, implemented through the SAP Sales Cloud solution. The selection was largely based on how Knack Systems offered a global experience in engaging with enterprise customers in the B2B and B2C space, their proven flexible delivery approach, and strong previous experience in the Pharmaceuticals and Healthcare sector.

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The 2018 Office of the Secretary of Defense – Employer Support of the Guard and Reserve Patriot Award and letter

The 2018 Office of the Secretary of Defense – Employer Support of the Guard and Reserve Patriot Award and letter

Kirith Chatterjee of Knack Systems receiving the Office of the Secretary of Defense – Employer Support of the Guard and Reserve Patriot Award

Kirith Chatterjee of Knack Systems receiving the Office of the Secretary of Defense – Employer Support of the Guard and Reserve Patriot Award

Knack Systems Honored with Service Member Patriot Award for Support of Guard and Reserve

Knack Systems is proud to announce that it is the recipient of the 2018 Office of the Secretary of Defense – Employer Support of the Guard and Reserve Patriot Award, the highest recognition given by the department to employers that support National Guard and Reserve employees. The Patriot Award is given following nomination by an employee and recognizes the effort to support members of the Guard and Reserve through flexible scheduling, time off before and after deployment, caring for families, and granted leaves of absence, if necessary.

The Office of the Secretary of Defense recognized both the Knack Systems organization and Kirith Chatterjee – Chief Sales Officer and VP Client Services, Knack Systems, who received the Patriot award. Knack Systems extends a special note of thanks to Michael Allen, Senior Account Executive, Knack Systems, both for submitting the nominations and for his ongoing service to the United States of America as a member of the National Guard and Reserve.

This award clearly stands for Knack Systems’ values as we proudly support our nation’s defenders and thank them for their service.

For more information on the Patriot Award, please visit

Press Release: Knack Systems is now a Light-house Partner for SAP S/4 HANA Multi-Tenant Cloud

MUMBAI, India — July 12, 2018SAP SE (NYSE: SAP) today announced that Knack Systems, a niche SAP consulting partner driving digital transformation across industries, will adopt SAP S/4HANA® Cloud and leverage its Artificial Intelligence and Machine Learning capabilities to boost their business. Knack Systems will be enabled to make data-driven decisions with predictive analytics by deploying the intelligent cloud enterprise resource planning (ERP), which is also embedded with the first ever true voice-activated digital assistant for enterprises – SAP Co-pilot.

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ASUG Philadelphia 2018

Knack Systems is proud to be the Gold Sponsor of ASUG Philadelphia 2018. Whether you’re focused on SAP migration or ready to learn how to harmonize disparate data sources with SCP, you can pick up loads of information from our experts and decide what is most beneficial to your business on this highly interactive day.

Attend our session titled “Success Story: Bentley Systems How Bentley Systems achieved a harmonized, central partner ecosystem with SAP HANA Cloud Portal and SAP Hybris Cloud for Customer.” It’s a good place to start whatever your plans. In fact, many of our customers have connected with us for the first time in one of these events.

Get involved & take something home
You’ll spend a day in the SAP headquarters in Philadelphia, discovering what your business needs to do, how to do it, why to do it, and where we do it, and whom to engage with for it.

Join Knack Systems experts at the ASUG Philadelphia Chapter Meeting on Thursday, June 21, 2018, at SAP Headquarters.

Date: June 21, 2018
Venue: SAP Headquarters, 3999 West Chester Pike, Newtown Square, PA 19073

SAP SAPPHIRE & ASUG Annual Meeting 2018

Don’t miss out on the opportunity to get to know Knack Systems at the most innovative cloud and business technology conference – SAP Sapphire & ASUG Annual Meeting 2018. You’ll discover why Knack Systems is the first choice for game-changing technologies that enable your business to meet the future. We don’t think you’ll be disappointed.

Date: June 5–7, 2018
Venue: Orange County Convention Center (OCCC), Orlando, Florida

ASUG Dallas/Fort Worth Chapter Meeting – April 2018

Knack Systems is proud to be the Gold Sponsor of ASUG Dallas/Fort Worth Chapter Meeting – April 2018. Come and spend a day with us and attend our session titled “S/4 HANA – The enormous business benefits of an integrated and enhanced core” to find out more about innovative technologies, continuous reinvention of customer experience, productivity acceleration, and more. Meet our experts Bhushan Kandula and Sandeep Arora and talk informally about your business challenges with us. We’re sure you’ll find the day informative and enjoyable.

Date: April 20, 2018
Time: 8:00 am – 5:00 pm
Venue: Renaissance Dallas Richardson Hotel

ASUG Chicago Chapter Meeting – Spring 2018

Knack Systems is proud to be the Gold Sponsors of ASUG Chicago Chapter Meeting – Spring 2018. Don’t miss out on the opportunity to get to know Knack Systems better at this event. Come and meet our experts Joe Mead and Sanjay Kotekar and attend our session on S/4 HANA – The enormous business benefits of an integrated and enhanced core. We don’t think you’ll be disappointed. This event might just be the start of your relationship with Knack Systems.

Date: March 21, 2018
Time: 8:00 am – 4:00 pm
Venue: NIU Naperville

Shoptalk 2018

Knack Systems is proud to be Level-1 Sponsors of Shoptalk 2018. Don’t miss out on the opportunity to get to know Knack Systems better at the event; we’ll tell you the time and place. Meet our experts Joe Mead and Nitin Patki at the venue and you’ll be provided with exclusive insights on the future of retail. This event is open to anyone who’s interested in retail and commerce and wants to explore new opportunities to further their business.

Date: March 18-21, 2018
Venue: Venetian, Las Vegas

ASUG New Jersey Chapter Meeting – Spring 2018

Knack Systems is proud to be the Gold Sponsors of ASUG New Jersey Chapter Meeting – Spring 2018. Attend our interactive session on “Why SAP S/4 HANA 1709?” that allows you to discover what we mean by machine learning, what using predictive analytics holds for the future of your business, and how your business can continue to operate at the highest level rolex replica of efficiency. Our session is designed to enhance your understanding of disruption as in today`s economy, promote survival skills for businesses in this market, and provide useful hints and tips for innovating faster than the competition. Chat with our experts Kirith Chatterjee and Bhushan Kandula and pick up valuable insights along the way.

Date: March 16, 2018
Time: 8:30 am – 4:30 pm
Venue: Raritan Valley Community College

14th Annual Consumer Goods Sales & Marketing Summit – June 5-7, 2017

Knack Systems is pleased to announce that they will be attending and networking with peers and leaders from Sales, Marketing, and IT at the annual Consumer Goods Sales & Marketing Summit 2017.

Be part of this event and connect with Kirith Chatterjee — Chief Sales Officer, VP Client Services at Knack Systems — to exchange ideas and experiences and learn about critical industry trends.

Date: June 5-7, 2017
Venue: Roosevelt Hotel. 45 E 45th St, New York, NY 10017
Have a question about this event? Reach out to us at

Internet Retailer Conference and Exhibition (IRCE) 2017 | June 6-9 | Chicago, IL

Knack Systems is proud to be associated with the Internet Retailer Conference and Exhibition (IRCE) 2017, taking place June 6-9, 2017, in Chicago, IL.

Be sure to connect with Knack Systems’ Joe Mead – ‎Sr. Acct Exec, SAP Hybris Solutions – to discover the latest trends in online commerce, uncover tips to drive your online strategy forward, and learn about the latest SAP Hybris solutions that would perfectly fit your e-retail needs.

We hope to see you there, and don’t forget to stop by our partner SAP Hybris’ booth #401!

Have a question about this event? Reach out to us at

ASUG Wisconsin | March 30, 2017 | 2:50 PM to 3:50 PM CT

How a Simple SAP Hybris Upgrade Helps an Appliance Manufacturer Deliver Contextual Experiences

Hear how one of the largest appliance manufacturers in the world optimized its e-commerce customer experience with an upgrade to SAP Hybris 5.7. Since it was unable to manage multiple stores for B2B and B2C under one platform with its existing 5.0.4 version of the SAP Hybris platform, it sought to leverage the advanced capabilities available in the SAP Hybris 5.7. Knack Systems worked with the appliance manufacturer and enabled the technical upgrade of the SAP Hybris platform, integrating the US and Canada B2B storefronts with the existing Connect Portal. The upgrade enabled seamless management of both the B2B and B2C store fronts within the SAP Hybris 5.7 platform and facilitated the order management process between SAP ECC and SAP Hybris 5.7. The architecture was enhanced and secured to accept payments from customers via the CyberSource payment gateway. Thanks to the upgrade, the appliance manufacturer now enjoys improved capabilities in the e-commerce platform to administer the multiple stores through a back-office cockpit.

ASUG Chicago | March 22, 2017 | 1:40 PM to 2:20 PM CST

Join Knack Systems at the much-anticipated Chicago ASUG Chapter Meeting! The SAP community across geographies is choosing automation as the norm in business process quality. Knack Systems provides unparalleled automated business process optimization solutions. Be our guest in Palatine to discover how your business can decrease costs, advance staff effectiveness, and step up your SAP projects!

Deliver Contextual Customer Experiences with a Simple Ecommerce Upgrade? Yes, It’s a Breeze!

Learn how one of the largest appliance manufacturers in the world optimized its ecommerce customer experience with a Hybris upgrade. Understand how Knack Systems can work similarly with your enterprise to enable the technical upgrade of the Hybris platform and integrate multiple storefronts with your existing portal. Learn how it’s now a breeze to enjoy improved capabilities in the ecommerce platform to administer multiple stores through a back-office cockpit.


Harper College – Wojcik Conference Center
1200 Algonquin Rd, Palatine, IL 60067
Learn more

Customer Engagement Commerce 2017 | March 6 – 8 Orlando, Florida

CRM Insider 2017

Our Customer Sessions at the event

[simnor_accordion][simnor_toggle accordion=”1″ icon=”” heading=”Case study: Learn how Nature’s Way achieved organizational efficiencies in sales and service with SAP Hybris Cloud for Customer” onload=”closed” text=” Sandy Reisenauer, Nature’s Way, Tuesday, March 07, 2017 2:00 PM – 3:00 PM In this insightful session, hear how the U.S. leader in herbal medicine addressed its need to enhance its customer-centric strategy and eliminate an outdated homegrown Sales Information Portal (SIP). Come hear how Nature’s Way implemented SAP Hybris Cloud for Customer as its first step in eliminating a siloed working environment within its organization. By attending, you will gain invaluable insights from Nature’s Way into:

1) How the project progressed to streamline its internal processes
2) The pitfalls the company encountered along the way, such as over-engineered processes and a flawed integration approach, and learn about the methods and solutions used to overcome them
3) How the successful implementation delivered key benefits to the organization
4) How the company effectively integrated SAP Hybris Cloud for Customer with its back-end systems — SAP ECC — across its consumer and practitioner business units

[simnor_toggle accordion=”1″ icon=”” heading=”Case study: Accelerating the sales cycle — How Summit Electric Supply improved collaboration with SAP Hybris Cloud for Customer” onload=”closed” text=” Mike Burianek, Summit Electric Supply, Monday, March 06, 2017 4:00 PM – 5:00 PM
Hear how Summit Electric Supply — an independent wholesale distributor of industrial electrical equipment — replaced its existing SAP CRM on-premise solution with SAP Hybris Cloud for Customer to vastly improve customer visibility for its inside sales and credit service teams. Attendees of this session will:

1) Learn the objectives and decisions that led to Summit’s switch, including enhancing its credit and customer service team’s ability to deliver timely and meaningful customer interactions
2) Understand how the back-end integration and mash-up tool within SAP Hybris Cloud for Customer made it a better hub for collaboration for Summit Electric Supply
3) Hear about newly added functionality that enabled mobility, Outlook integration, and features such as opportunity handling within the 28-week project
4) Get proven functional and technical tips and “gotchas” when implementing SAP Hybris Cloud for Customer



Knack Systems is an Official Bronze Sponsor for the 2016 – SAP Manufacturing Forum, Lombard, IL | June 14 – 15, 2016

[simnor_accordion][simnor_toggle accordion=”1″ icon=”” heading=”Manufacturers need to transform to win, and leaders must reimagine their business models for the digital economy.” onload=”closed” text=”Join us for this unique, two-day event focused solely on the latest innovations and Customer Engagement & Commerce (CEC) for the manufacturing industry. These solutions that manufacturers need today to become Live Businesses – enabling them to sense, respond, learn, adapt, predict, and Run Simple. Learn how manufacturers are winning the digital race with Live Business, and position your organization for success.”][/simnor_accordion]

CRM Insider 2016 | March 21 – 23 April Las Vegas

Our Customer sessions at the event

[simnor_accordion][simnor_toggle accordion=”1″ icon=”” heading=”Case study: Wacker Neuson’s journey to transform customer engagement and grow in new markets with SAP Cloud for Customer” onload=”closed” text=” Kristine Zehren, Wacker Neuson Corporation, Tuesday, March 22, 2016 12:45 PM – 2:00 PM Gain some insights into Wacker Neuson’s SAP Cloud for Sales implementation journey and understand how the company optimized sales processes, boosted revenue, and equipped its sales team with real-time analytics, account intelligence, and relevant information to better engage with customers. Attend to find out how Wacker Neuson introduced SAP Cloud for Sales to deliver modern and flexible solutions that drive valuable business results. Discover how Sales reps can strategically engage with customers, providing freedom and flexibility of mobile solutions with SAP Cloud for Sales. Learn how the company improved productivity by 40% and expects an annual 20% growth rate in revenue within a year.”]
[simnor_toggle accordion=”1″ icon=”” heading=”Case Study: Royal Cup Coffee’s Transformative Implementation of C4C to Drive a Performance Culture and (believe it or not) Increase Employee Satisfaction” onload=”closed” text=” Matt Monroe, Royal Cup Coffee, Tuesday, March 22, 2016 10:30 AM – 11:45 AM Hear how Royal Cup Coffee – a major importer, roaster and distributor of premium and specialty coffees and teas – went from no CRM to full speed ahead! Royal Cup chose SAP Cloud for Customer to bring together disparate and outdated sales tools to modernize the company’s customer engagement initiative. Learn how workshops, training, revamped sales processes, integration to ECC and reporting/analytics have helped sales percolate. Take in some insights on engaging the sales team with critical real-time customer data and insights with the goal of reducing sales cycle time and increasing productivity. Familiarize yourselves with Royal Cup’s journey from no CRM to on-boarding and training 250 people in six months and discover the art of integrating sales technology with sales processes.”][/simnor_accordion]

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