Better B2B. One practice.

B2B is Broken For Most SAP Customers.

Fragmented systems. Disconnected teams. Experiences that fall behind what buyers expect.

Most organizations running SAP ERP and CX solutions operate with fragmented processes across sales, service, commerce, CPQ, and marketing. Teams lack a shared view of the customer. Data lives in silos. And the experience delivered to buyers does not match the complexity of what the business has invested in.

Sales teams flying blind

No real-time visibility into customer history, open orders, or service issues during a sales conversation. Reps rely on spreadsheets and gut instinct instead of live SAP data.

Commerce stuck in the past

Legacy Accelerator frontends force buyers through slow, generic journeys. Contract pricing, account hierarchies, and approval workflows require constant custom dev.

Service disconnected from commerce

Service agents lack context from sales and commerce. Claim management, order issues, and returns are handled through email chains rather than connected workflows.

CPQ slowing deals down

Complex product configuration, pricing exceptions, and approval chains bottleneck quotes. Sales cycles extend when CPQ and commerce are not aligned.

AI added on, not embedded

Point AI tools layered on top of disconnected systems add steps rather than remove them. Teams adopt AI tools but see limited productivity impact.

2028 deadline creating urgency

The SAP Commerce Accelerator reaches End of Support in 2028. Migrations take 18–24 months. Organizations that plan reactively will face the most disruption.

The Better B2B answer

Connect commerce, sales, service, CPQ, and customer data on one coherent SAP CX platform — with AI applied where it removes real work and accelerates real outcomes.

Better B2B Powered by AI

Knack Systems helps enterprise B2B organizations unlock the full value of their SAP CX investment — combining 27 years of delivery expertise, proprietary accelerators, and enterprise-ready AI across commerce, sales, service, CPQ, and customer data.

SAP Commerce

SAP Sales Cloud

SAP Service Cloud

SAP CPQ

SAP BTP

Joule AI

27+

YEARS SAP CX EXPERTISE

500+

GLOBAL IMPLEMENTATIONS

5

INDUSTRY VERTICALS

100%

SAP-FOCUSED PRACTICE

Trusted By Global Leaders Across

Consumer Brands & Apparel

Industrial Manufacturing & IM&C

Wholesale & Distribution

Building Materials & Chemicals

High Tech & Life Sciences

Better B2B

One connected SAP CX practice.

Every capability you need.

27 years of delivery experience shaped into an AI-ready offering across every B2B touchpoint.

Better B2B is Knack Systems' structured approach to SAP CX transformation in complex B2B environments. It brings together commerce, content, and collaboration across customers, partners, and internal teams — connecting processes, aligning systems, and applying AI where it creates real value.

AI for SAP CX

Knack Systems delivers enterprise-ready AI across SAP CX using Joule, the SAP CX AI Toolkit, and SAP BTP — applied directly within sales, service, commerce, and customer data processes to remove manual work, improve accuracy, and help teams act faster.

From Gen AI order automation that cuts data entry by 70–80%, to AI-powered product discovery that lifts B2B conversion by 27% — these are production-deployed outcomes, not proof-of-concept demos.

Explore AI for SAP CX

Our Partners

Knack Systems works with a curated set of best-in-class technology partners — each pre-integrated with SAP CX — so you get faster time-to-value and proven outcomes without the integration risk.

Our partner ecosystem includes Alokai for composable storefronts, Coveo for AI search, and Contentful for headless content — all deployed alongside SAP Commerce, SAP BTP, and Joule.

Meet Our Partners

Our Accelerators

Knack Systems has built two proprietary accelerators on SAP Commerce Cloud — Knack Brava for B2B self-service and omnichannel ordering, and SeasonOne for B2B2C network commerce across consumer brands and fashion wholesale.

Both are production-ready, SAP ERP-connected, and AI-enabled from day one — taking you from blueprint to live transactions in weeks, not quarters.

View Our Accelerators

Composable B2B Commerce

The SAP Commerce Accelerator reaches End of Support in 2028. B2B buyers expect more right now. Knack Systems shows you a better path forward — without ripping out SAP.

Learn more

Modern B2B storefronts on SAP Commerce Cloud — built for the complexity your buyers actually live with.

Account hierarchy and cost center management
Contract-based and role-specific pricing
Quick Order by SKU, material number, or CSV
Order approval workflows and budget controls
Assisted Service Mode for key account managers
Multi-storefront from a single shared codebase

Composable frontend with Alokai (Accelerator modernization)
AI-powered product discovery with Coveo
Headless CMS with Contentful or Builder.io
Real-time SAP S/4HANA and ERP integration
B2B self-service: orders, claims, invoices, statements
98+ Lighthouse performance scores out of the box

SAP Sales Cloud and SAP CPQ — connected to commerce and service so your reps always have the full picture.

360-degree customer view across sales, service, and commerce
AI-assisted lead scoring and opportunity management
CPQ: guided configuration for complex products and pricing
Automated quoting with approval chain management

Sales rep dashboards with live SAP ERP data
Territory management and incentive compensation
Pipeline visibility and forecast accuracy
CPQ-to-commerce order handoff — no rekeying

SAP Service Cloud — giving your service team context from commerce and sales so every interaction moves faster.

Case management with full order and account context
Claim lifecycle tracking synced to SAP ERP
Field service management and scheduling
AI-suggested resolution paths and knowledge articles

Self-service portals that deflect routine requests
Warranty and returns management
SLA tracking and escalation workflows
Real-time customer satisfaction scoring

SAP Emarsys and SAP Customer Data Cloud — activating your data to drive personalized B2B engagement at scale.

Account-based marketing automation with Emarsys
B2B segmentation using ERP and commerce transaction data
Personalized catalog and pricing display by buyer role
Consent management and data governance (GDPR/CCPA)

Unified customer profiles across channels
Campaign triggers from commerce events
AI-driven next best action recommendations
Cross-sell and upsell programs tied to order history

Four Conversations. One Next Step.

Whether you're planning 2026 or facing the 2028 Accelerator deadline — start here.