Enterprise-Ready AI. Applied Where It Actually Matters.

Knack Systems delivers AI across SAP CX using Joule, the SAP CX AI Toolkit, and SAP BTP — not as an add-on, but embedded in the workflows your teams use every day.

Customers expect faster answers. Teams need AI that removes repetitive work — not adds more steps. Knack Systems applies AI directly within sales, service, commerce, and customer data processes to streamline workflows, improve accuracy, and help teams act with confidence.

SAP-Joule

SAP Joule

The AI copilot embedded across SAP CX applications — answering questions, summarizing cases, drafting responses, and suggesting next actions directly within the tools your teams already use.

sap-CX-AI-toolkit

SAP CX AI Toolkit

A unified layer of AI capabilities purpose-built for SAP CX — enabling generative search, intelligent recommendations, dynamic content personalization, and automated process flows.

sap-BTP-AI-Services

SAP BTP AI Services

Custom AI use cases built on SAP Business Technology Platform — from predictive analytics and machine learning models to intelligent document processing and workflow automation.

AI Use Cases — Deployed In Production

AI-Powered Product Discovery

Coveo AI search replaces keyword search with intent-based discovery. B2B buyers find the right product — with contract pricing and role-based visibility — in seconds. Results: 27% improvement in lead-to-conversion rates for B2B manufacturers.

Generative AI for Commerce Content

AI-generated product descriptions, optimized images, and pricing recommendations — applied at scale across large B2B catalogs. Reduces content operations cost and improves SEO performance simultaneously.

AI-Assisted Sales Workflows

Joule surfaces relevant customer context, open opportunities, and recommended next actions directly in SAP Sales Cloud. Sales reps spend less time searching and more time selling.

Intelligent Service Resolution

AI suggests resolution paths, surfaces relevant knowledge articles, and drafts response correspondence within SAP Service Cloud — reducing average handle time and improving first-contact resolution rates.

Hyper-Personalized B2B Experiences

Real-time data from SAP ERP, commerce, and service combined with AI to deliver buyer-specific product displays, pricing, and recommendations. Every session reflects the individual account's history and contract.

Gen AI for Manual Transaction Automation

Converting consumer brands, wholesale distributors, and manufacturers' manual transactions — order entry, quote processing, claim submissions — into automated AI-driven workflows that run without human intervention.

From Gartner:

❝ 60% of B2B sales organizations will transition from experience- and intuition-based selling to data-driven selling by 2025. ❞

-Gartner Future of Sales 2025

 

❝ 38% of executives cite customer experience and retention as the primary purpose of their generative AI investments. ❞

-Gartner Webinar, 2024