Autonomous CX Platform

The beginning of better. Built by your partner.

Your CX stack is fragmented and your teams are buried in manual work. Knack Systems orchestrates every customer interaction into one autonomous system — in weeks, not years.

Talk to an Expert

The Opportunity

What Is Autonomous CX — And Why Now

Autonomous CX is an operating model where AI agents handle customer interactions end-to-end — qualifying leads, routing cases, generating quotes, processing orders — coordinated across sales, service, marketing, and commerce instead of run as isolated bots per department.

Most enterprises run CX on disconnected systems. Sales, service, and commerce don't share data, so people do manual reconciliation instead of selling.

SAP is already shipping this, not just planning it. Once these capabilities reach general availability, every enterprise on SAP gets access to the same tools. The advantage goes to whoever is integrated, governed, and adopted first.

SAP builds the AI. Knack integrates it, governs it, and gets it into production.

Why Knack + SAP

= Faster Autonomous CX

Autonomous CX sounds simple in theory. It isn't. Knack closes the gap between SAP's roadmap and what actually runs in production.

icon-integration

Integration Mastery

SAP gives you the tools. Knack connects them — unified data, seamless workflows, no silos.

50+ integrations delivered
icon-governance

Governance at Scale

AI without guardrails is risk. Knack builds audit, control, and reliability into Autonomous CX from day one.

Audit & control built in
icon-speed

Speed to Value

Typical engagements reach production in 18–26 weeks, with ROI tracked against agreed benchmarks — not an open-ended pilot.

18–26 weeks to production
icon-ecosystem

Built on a Growing SAP AI Ecosystem

SAP's Joule platform now spans foundation-model and infrastructure partnerships — Anthropic, AWS, Google Cloud, and NVIDIA — giving Knack more options to tailor your build to your stack.

Joule-native

Proven in Production

Our customers don't experiment. They ship.

A B2B self-service portal built on Knack Brava and SAP Commerce Cloud, delivering real-time order visibility to CSRs, contractors, and dealers.

Industrial Manufacturer
60%

fewer order inquiry calls

Real-time

order visibility across channels

B2B

self-service, no phone calls

Knack Brava Logo

SAP Commerce Cloud

FAQs

What is Autonomous CX?

An operating model where AI agents handle customer interactions end-to-end — qualifying leads, routing cases, generating quotes, processing orders — coordinated across sales, service, marketing, and commerce instead of running as isolated bots per department.

How is Knack different from just using SAP's AI tools directly?

SAP builds the underlying AI capabilities. Knack integrates them across your existing systems, adds governance and audit controls, and gets the result into production — closing the gap between SAP's roadmap and what actually runs day to day.

How long does it take to go from kickoff to production?

Typical engagements reach production in 18–26 weeks, with ROI tracked against agreed benchmarks rather than run as an open-ended pilot.

Do we need to replace our current SAP CX setup?

No. Knack Brava accelerators are pre-integrated components configured to your existing environment, not a rip-and-replace. They're built to align with clean-core principles so IT doesn't inherit technical debt.

What does "governance" mean in an AI-driven CX system?

It means audit trails, access controls, and rollback built into the implementation from day one — so AI agents operate within guardrails rather than as an ungoverned risk.

Ready to Build Your Autonomous CX Roadmap?

We'll assess your maturity, identify quick wins, and map a path to autonomous customer experiences — backed by proven playbooks and accelerators.

Schedule a Session