Customer Stories

Outcomes, not experiments.

Real enterprises running Automous CX in Production on SAP -integrated and groverned by knack.

Industrial manufacturing facility
60%

fewer order inquiry calls

Real-time

order visibility across channels

B2B self-service portal

Solution 01

B2B Self-Service Portal for CSRs and Distributors

KNACK BRAVA SAP COMMERCE CLOUD

A net-new digital commerce channel on SAP Commerce Cloud + Alokai + Contentful + Coveo — pre-integrated and ready to customize.

  • 60% reduction in order inquiry calls
  • Real-time order visibility for CSRs, contractors, and dealers
  • Improved B2B buying experience with self-service capabilities
Integrated omnichannel service

Solution 02

Integrated Omnichannel Customer Service

SAP SERVICE CLOUD V2 SAP SALES CLOUD V2 ADD-ON SAP COMMERCE CLOUD CCV2

Integrations:  SAP ECC  •  SAP BTP  •  Build Apps

  • Integrated omnichannel service experience for CSRs, quality teams, and customers
  • Faster resolution through real-time CSR and quality team coordination
  • Streamlined ordering, billing, and invoicing without delays

Ready to Write Your Own Story

We'll assess your maturity, identify quick wins, and map a path to automous customer experiences.

Schedule a Session