Industry Playbooks

We've solved this in your industry before.

Skip the experimentation phase.

Each playbook pairs a Knack Brava accelerator with an SAP CX foundation, then adapts it to the workflows, compliance needs, and buying patterns specific to your vertical.

Manufacturing & distribution facility

Manufacturing & Distribution

Omnichannel + CPQ Acceleration

Field reps quote and order from any device, and pricing stays consistent from the shop floor to the customer.

60% Faster order processing
+45% Sales productivity
Consumer goods retail storefront

Consumer Goods & Retail

Engagement + Composable Commerce

New storefronts launch in weeks instead of quarters, with loyalty and personalization built in from day one.

+32% Conversion lift
5X Email revenue
Building materials warehouse

Building Materials & Industrial

Partner Portal + Demand Planning

Distributors check stock and place orders without a phone call, and demand forecasts stay ahead of supply.

83% Prefer digital ordering
+28% Forecast accuracy
Chemical and specialty materials plant

Chemical & Specialty Materials

Field Sales + Service Automation

Field teams get instant access to specs and compliance data, and service cases route to the right expert on their own.

+75% First-call resolution
-40% Deal cycle time

Proven in Production

From playbook to production.

See how the Manufacturing playbook translated into a live B2B self-service portal built on Knack Brava and SAP Commerce Cloud.

Industrial Manufacturer
60%

fewer order inquiry calls

Real-time

order visibility across channels

B2B

self-service, no phone calls

Knack Brava Logo

SAP Commerce Cloud

FAQs

Do you have a playbook for my industry if it's not one of the four listed?

These four verticals reflect our most mature playbooks. If your industry isn't listed, we adapt the closest-fit accelerator and foundation to your specific workflows and compliance requirements — reach out to scope it.

Are the stats on this page based on real client results?

They reflect typical outcomes across Knack SAP CX engagements in each vertical, not guarantees — actual results vary by scope, systems, and adoption. Named client outcomes are on the Customers page.

What's actually included in an industry playbook?

A Knack Brava accelerator (the technical building block) plus an SAP CX foundation, adapted to your vertical's specific workflows, compliance needs, and buying patterns — not a generic template.

How is this different from a standard SAP implementation?

A standard implementation starts from a blank page. A Knack industry playbook starts from a pattern we've already hardened across other engagements in your vertical, cutting the experimentation phase out of the timeline.

Ready to See This in Your Industry?

Let's map the playbook to your systems and identify your fastest path to production.

Schedule a Session