Enable Service Transformation
Invest in customer service and field service to improve experiences and differentiate your brand
SAP CX Partner | info@knacksystems.com
Invest in customer service and field service to improve experiences and differentiate your brand
Is your organization striving to create flawless customer experiences? With more and more competition in the marketplace for just about every product and service available, providing superior customer service is a must. As customers become increasingly more vocal about their experiences, and, with more public channels for voicing their opinions, customer retention and growth requires organizations to continuously rise above the status quo.
Customers expect accuracy, timeliness, and their voice to be heard. Whether your customer is requesting a repair, checking the status of an order, asking a billing question, or needing technical support, every interaction your organization has with a customer impacts your brand. That’s where the need for a strong, experienced service partner enters.
From call center support to field service and account management, Knack Systems has helped customers leverage technology to create more refreshing, omni-channel customer experiences. As we have done for multiple customers across the Entertainment, Manufacturing, CPG, and Life-Sciences industries, Knack Systems will help you grow and retain more customers through actionable insights, faster and more accurate resolutions, and proactive support.
Combining our business process expertise with the deployment of AI-backed ticketing applications, knowledge-ware, customer feedback platforms, analytics, and more, we can strengthen all areas of your service experience to include your call center, order desk, technical support, and maintenance/repair process.
Our CoE consisting of S/4 HANA, SAP ECC, Hana Cloud Platform, SAP Sales Cloud, SAP Service Cloud, SAP Commerce, SAP Marketing, integrated using PI/HCI allowing innovations, demonstrations, prototypes, training and solution extensions.
Knack Systems can help you deploy cross-organizational solutions for customer service and field service to help strengthen your customer experience.
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