Enable Service Transformation

Invest in customer service and field service to improve experiences and differentiate your brand

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Overview

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Is your organization striving to create flawless customer experiences? With more and more competition in the marketplace for just about every product and service available, providing superior customer service is a must. As customers become increasingly more vocal about their experiences, and, with more public channels for voicing their opinions, customer retention and growth requires organizations to continuously rise above the status quo.

Customers expect accuracy, timeliness, and their voice to be heard. Whether your customer is requesting a repair, checking the status of an order, asking a billing question, or needing technical support, every interaction your organization has with a customer impacts your brand. That’s where the need for a strong, experienced service partner enters.

How we can help

From call center support to field service and account management, Knack Systems has helped customers leverage technology to create more refreshing, omni-channel customer experiences. As we have done for multiple customers across the Entertainment, Manufacturing, CPG, and Life-Sciences industries, Knack Systems will help you grow and retain more customers through actionable insights, faster and more accurate resolutions, and proactive support.

Combining our business process expertise with the deployment of AI-backed ticketing applications, knowledge-ware, customer feedback platforms, analytics, and more, we can strengthen all areas of your service experience to include your call center, order desk, technical support, and maintenance/repair process.

Our CoE consisting of S/4 HANA, SAP ECC, Hana Cloud Platform, SAP Sales Cloud, SAP Service Cloud, SAP Commerce, SAP Marketing, integrated using PI/HCI allowing innovations, demonstrations, prototypes, training and solution extensions.

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Our Services

Knack Systems can help you deploy cross-organizational solutions for customer service and field service to help strengthen your customer experience.

Service Offerings

  • User adoption training
  • Process evaluation and analysis
  • Application Managed Services
  • Integration of Knowledge Base solutions
  • Deployment of service analytics
  • Implementation of customer service and field service applications
  • ERP integrations for billing, inventory, products, and other master/transactional data
  • Configuration or development of customer portals, self-service channels, and survey tools

Our Clients

Helping Brands across Industries grow faster online

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Get the right solution for your business from our industry experts!

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