Quicker and more productive scheduling through artificial intelligence
Instant access to all information for your service team
Simpler communication between your team and your customers
Customer self-service for reduced response times
Knack Systems’ extensive experience in enabling field service for multiple customer projects across industries helps us provide your business with a wrinkle-free and quick integration.
Automated warehouse management
Do away with the need to make repeat customer visits by making certain that the required spare parts are delivered promptly for repair with automated warehouse management. Streamline preventive maintenance of hardware via timely notifications, tracking, and forecasting.
User-friendly workflow management platform
International service organizations need to have processes in place to keep tabs on their activities across geographies in order to streamline operations. This helps in a justified utilization of the complete organization. The customer anticipates that the right expert technician who can seamlessly finish the work within the expected time and budget. This is a pre-requisite for customer loyalty. Our user-friendly workflow management platform helps you attain these objectives.
User-friendly app
The native app helps service agents to readily, and at speed, access the complete key order, customer, and all other related data, thus eliminating the need to invest time in gathering information from a mix of internal sources. The app is designed to be fully user-friendly. The service employee would prefer to just receive the information needed for them to complete their work instead of being bombarded with irrelevant information from the ERP or CRM.
The master data management module
Import, maintain, and oversee your master data through a user-friendly GUI minus the need for creating scripts or programming knowledge via Master Data Management—something that goes a long way, especially for those firms that don’t use ERP to store their master data. The users also get to personalize and set up the elements in the app’s GUI in the Master Data Management module.
Crowd Service
Expand your service teams with partners, freelancers, and other skilled resources and leverage them on demand.
Planning and Dispatching
Enable scheduling, planning, and dispatching in actual time with AI-based tools.
Smartforms and Feedback
Enable field service technicians to offer mobile-based feedback in a checklist format and provides guidance for their in-field work.
IoT-Enabled Field Service
Reduce downtime with automatic service call creation, and use IoT sensor data to reduce intervention and traveling costs, ensuring costs savings for operations.
