Customer Experience and E-Commerce Implementation Services

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Overview

When you’re ready to deploy a customer-centric digital transformation solution, selecting the best software is only one part of the equation. Deploying any kind of enterprise software is an elaborate task and an effective project also relies on discovering the perfect implementation partner. It makes sense to choose a seasoned implementation partner, one that has plenty of experience, expertise, and an excellent track record in such digital transformation deployments, whether it is for your customers, partners, or employees in your industry.

An experienced partner will not just bring in methodologies and tools that are proven and unique, but also engage a team of highly skilled consultants with extensive knowledge of every facet of a customer experience solution implementation. This becomes pivotal for the implementation as it spans numerous functional areas and often requires integration with multiple operational systems, deep industry process experience to map the industry-specific requirements, processes that are unique to your business, chosen solutions and other platforms, and the system's business uses. There’s no stock approach to fashioning technology solutions. Knack Systems' track record shows how we are invested in the success of our clients’ solution and our ability to provide custom solutions and accelerators to solve specific customer business problems.

SAP Implementation Services Overview

WHAT SETS US APART

Knack Systems has been a preferred choice and a trusted partner for several global brands across industries to support their digital transformation initiatives.

Our implementation team consists of highly skilled technical, functional, and integration experts with cross industry experience that uses implementation project framework leveraging SAP Activate methodology to deliver successful implementation.

For us, every project starts with a plan based around your goals. This guarantees that we can implement on schedule and on budget. Polished over two decades, our approaches minimize risk and optimize the value of your SAP investment.

Our SAP and industry experts constantly collaborate with each other and with you. This transfer of knowledge where we ‘train your key users’ is vital to each project’s success and adoption.

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Our Implementation Services Offerings

Architecture

Knack Systems’ team of solution architects comes with experience gained from various industries and several years of developing and successfully delivering CX solution architecture for connected SAP and non-SAP applications.

Customization and Business Logic

Knack Systems delivers solutions for Commerce, CPQ, Sales, and Service that are customized and aligned with your industry and business  needs.  

Configuration of Platform modules

Knack Systems is your one-stop-shop for all facets of design, development, and configuration of platform modules based on your business needs. 

Back-End and Third-Party Integration

Knack Systems specializes in custom integrations to your back-end and other third-party applications for seamless flow of information between various complex systems.         

Reporting and Dashboard

We deliver out-of-the-box and custom reports and a dashboard that allows detailed analysis for your business and helps in faster decision making. 

Admin Tools Configuration

We leverage best practices to configure solutions and, based on your requirements, create the optimal setting in the administration environment for role-based functioning and security.

Data Migration and Upload

Knack Systems supports companies with data migration from legacy systems, data quality analysis and cleansing, and uploading during re-platforming. 

Performance, Load and User Acceptance Testing (UAT), and QA

We monitor your application performance for load time and interface look and feel during a detailed quality testing process. Based on the testing results, we will continue to optimize the system.

Deployment and Mobile Development

All our cloud services implementation services focus on a mobile-first approach. We make sure that the solutions enabled are optimized for mobile engagement for both B2B and B2C customers.                          

Insights

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