*Actual implementation times may differ depending on organizational strategy, roadmap, integration needs, and customization requirements.
- What’s the New SAP B2B Self-Service Portal
- Why SAP Chose Knack Systems
What Is the New SAP B2B Self-Service Portal?
It’s a new, fully flexible, cloud-based, enterprise-grade platform built on SAP Commerce Cloud that connects directly to your SAP ERP (S/4, ECC, or even non-SAP systems). It’s a one-stop shop for your channel partners, sales teams, and customers to
Check orders & history instantly
Request quotes & create claims
Initiate returns & pay invoices
View contracts & pricing
Submit and track support requests
Who It’s For
SAP ECC
SAP S/4HANA
SAP BTP
Non-SAP Systems
Homegrown Legacy Platforms
Key Differentiators of SAP B2B Self-Service Portal
Post-Order Flexibility
Prebuilt ERP integrations with room to customize
Flat-Fee Model
No per-user licenses, scale across all stakeholders
Role-Based Personas
Secure access tailored to dealers, vendors, and reps
Fastest Time-to-Value
Go live in 6–8 weeks* with ready-to-use scenarios
Always-On Access
24/7 portal with secure, role-based logins
Future-Proof Growth
Extend from post-order to full commerce, no migration
Real-Time ERP Integrations
SAP ECC, SAP S/4HANA, legacy, and non-SAP systems without data replication
Enterprise-Grade Experience
Headless, Angular-based UX for modern usability
Why SAP ERP Users Need B2B Self-Service
60–70% of service calls ask the same routine questions.
1 in 3 B2B buyers expect Amazon-like convenience.
Critical SAP ERP data stays locked and hard to share.
Multiple portals = delays, confusion, and frustrated buyers.
Rapid Deployment with Knack Systems
Fastest Accelerator for B2B Self-Service Success
Proven Accelerator
Successfully launched B2B Self-Service portals for SAP ERP referenceable customers with Knack Brava
Rapid Deployment
Live in 8 weeks* with a flat-fee model
Seamless ERP Integration
Works with S/4HANA, ECC, SAP CX
One-Stop Platform
Replace multiple portals, saving $50–$60 per service call
Prebuilt Workflows
Quotes, orders, invoices, contracts, returns, shipment tracking, POs
Faster ROI
Industry-ready templates for manufacturers, distributors, B2B sellers
SAP B2B Self Service Portal: What, Why & How
Scale your channel revenue without scaling your support team
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Real-Time Shipping and Order Tracking in B2B Portals
Your customers already live in a world of real-time visibility...
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Google Analytics (GA4) for B2B Self-Service: From Guesswork to Growth
Leveraging analytics for B2B self-service portal optimization...
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Your B2B Sales Team Deserves Better: Rewriting the Rules of B2B Self-Service with SAP
I've spent 25 years watching B2B commerce “evolve”—and by evolve, I mean clinging to 1990s processes like a security blanket...
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Order Management for B2B Self-Service Portals: Features, Benefits, and ROI
B2B customers no longer tolerate the friction that once defined wholesale transactions....
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How B2B Self-Service Portals Make Quote and Price Negotiation Faster and Leaner
What if your sales team could cut quote turnaround time in half—without adding headcount or compromising pricing compliance?...
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