*Actual implementation times may differ depending on organizational strategy, roadmap, integration needs, and customization requirements.
- What’s the New SAP B2B Self-Service Portal
- Why SAP Chose Knack Systems
What Is the New SAP B2B Self-Service Portal?
It’s a new, fully flexible, cloud-based, enterprise-grade platform built on SAP Commerce Cloud that connects directly to your SAP ERP (S/4, ECC, or even non-SAP systems). It’s a one-stop shop for your channel partners, sales teams, and customers to
Check orders & history instantly
Request quotes & create claims
Initiate returns & pay invoices
View contracts & pricing
Submit and track support requests
Who It’s For
SAP ECC
SAP S/4HANA
SAP BTP
Non-SAP Systems
Homegrown Legacy Platforms
Key Differentiators of SAP B2B Self-Service Portal
Post-Order Flexibility
Prebuilt ERP integrations with room to customize
Flat-Fee Model
No per-user licenses, scale across all stakeholders
Role-Based Personas
Secure access tailored to dealers, vendors, and reps
Fastest Time-to-Value
Go live in weeks* with ready-to-use scenarios
Always-On Access
24/7 portal with secure, role-based logins
Future-Proof Growth
Extend from post-order to full commerce, no migration
Real-Time ERP Integrations
SAP ECC, SAP S/4HANA, legacy, and non-SAP systems without data replication
Enterprise-Grade Experience
Headless, Angular-based UX for modern usability
Why SAP ERP Users Need B2B Self-Service
60–70% of service calls ask the same routine questions.
1 in 3 B2B buyers expect Amazon-like convenience.
Critical SAP ERP data stays locked and hard to share.
Multiple portals = delays, confusion, and frustrated buyers.
Rapid Deployment with Knack Systems:
Fastest Accelerator for B2B Self-Service Success
Rapid Deployment Accelerator
Knack Brava B2B Self-Service Accelerator helps launch SAP ERP-connected B2B portals in weeks.
Proven Success
Referenceable track record with leading SAP ERP customers.
Global Delivery Model
Scalable implementation with SLA-based 24/7 support.
Cost Optimization
Reduce up to 80% of service costs through self-service, assisted-service, and full-service models.
Fewer Touchpoints
Empower reps with real-time ERP data, cutting down on repetitive service interactions.
Collaborative Platform
Customers, reps, and service teams work together seamlessly on one portal.
SAP B2B Self Service Portal: What, Why & How
Scale your channel revenue without scaling your support team
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