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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

The Knack Systems Team

Words from the in-house SMEs at Knack Systems.

Recent Posts

Three Real-World Applications of SAP Sales and SAP Service Cloud for Manufacturers

The impact of CRM solutions, SAP Sales Cloud and SAP Service Cloud, continues to grow exponentially as 70% of...

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AI in Customer Experience: The SAP CX AI Toolkit

Discover how the SAP CX AI Toolkit empowers mid-sized companies to compete with industry giants, driving revenue growth...

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The Future of CX: Trends for 2024 and Beyond

In 2024, CX will be a strategic priority for businesses. Customer experience will take precedence over products and...

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Securing Holiday Season Sales Success. Last-Minute Checklist for Thanksgiving, Black Friday, and Cyber Monday eCommerce Sales.

Thanksgiving, Black Friday and Cyber Monday quick checklist for your ecommerce website.

The 2023 Holiday season is here...

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Black Friday and Cyber Monday Checklist 2022 for your e-commerce business

A 5-point eCommerce readiness guide for a smashing holiday sales success.

Retailers, brands, and eCommerce giants will...

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Black Friday and Cyber Monday: Here’s How To Crush the Biggest Shopping Days of the Year

The clock is ticking and we are quickly moving toward Christmas. But, fret not. We think there’s still sufficient time...

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Automate your wholesale business with SAP CPQ

The B2B wholesale distribution industry is weathering a quick shift in customer expectations. As technology progresses...

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Opt for a CPQ Solution for Clarity in Your Sales Cycle

Configure Price Quote (or CPQ) solutions drive better revenue, profit, and overall customer satisfaction ratings by...

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How To Keep Your Customers Satisfied Whenever They Contact You

Customer satisfaction is important to your business. So, it makes sense to ensure that the customer journey is seamless...

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