Discover how the SAP CX AI Toolkit empowers mid-sized companies to compete with industry giants, driving revenue growth through AI-powered CX strategies.

In 2024, CX will be a strategic priority for businesses. Customer experience will take precedence over products and price, and will be the most prominent brand differentiator. 

From a simple prompt generating a magnitude of product descriptions and customer recommendations to a 2-second-faster-page-load time increasing the highest e-commerce conversion rates, it is the time of the year to look at the top six E-commerce trends for 2024. 

Thanksgiving, Black Friday and Cyber Monday quick checklist for your ecommerce website.

In 2023 and beyond, customer experience will drive the success of manufacturing, building materials, wholesale, consumer brands and chemical industries. Our team at Knack Systems has compiled a list of trends that will influence the market.

A 5-point eCommerce readiness guide for a smashing holiday sales success.

Retailers, brands, and eCommerce giants will be on their toes yet again because the shopping euphoria Black Friday 2022 is set to bring is tremendous. Predictions say it all! eCommerce sales are estimated to hit USD 235 billion with a 15.5% increase from 2021, while U.S. retail holiday sales are predicted to touch USD 1.26 trillion.

The clock is ticking and we are quickly moving toward Christmas. But, fret not. We think there’s still sufficient time left for you to streamline your 2020 Black Friday and Cyber Monday ecommerce sales strategy.

The B2B wholesale distribution industry is weathering a quick shift in customer expectations. As technology progresses to meet the needs of an on-demand economy, the customers of B2B wholesale distribution are hoping to receive the same degree of service they receive with B2C businesses. It’s quite possible that businesses that don’t do well in terms of effectiveness, sales assistance, and customer experiences risk the loss of customers and drop in revenue.

Configure Price Quote (or CPQ) solutions drive better revenue, profit, and overall customer satisfaction ratings by means of automating a business’ quote to order processes. Sales teams that use CPQ can rest assured that they are making the right pricing quotes for the right products and producing high-quality, professional branded contracts and proposals throughout each working cycle. CPQ’s benefits and impact go well beyond improving the performance of individual sales reps and teams, as its positive results resonate in all areas of business. Below are only some of the main benefits of implementing CPQ in your sales cycle:

Customer satisfaction is important to your business. So, it makes sense to ensure that the customer journey is seamless and pleasant from start to finish and that you can successfully prioritize and meet the needs of your customers. SAP Service Cloud may just be what you need to increase customer satisfaction levels and transform your business digitally. Formerly known as SAP Hybris Cloud for Service, this solution keeps the customer at the heart of your service to ensure consistency by connecting your service, sales, and marketing departments online. This way, you get an advanced and complete CRM solution that is tailored to the needs of your business.

SAP may be an attractive option when it comes to software solutions that can improve the way you work and satisfy your customers’ needs. As one of the top ERP solution providers, SAP solutions deliver flexible and intelligent ways in which to improve your business. However, implementing it requires the expertise of an SAP Gold Partner to assist you throughout your journey.  Only a few select SAP implementation specialists and consultants are certified SAP Gold Partners, which means that they have passed certain rigorous standards to earn the PCoE (Partner Center of Expertise) status, which only SAP can grant.

A business that uses next-generation applications can work better with the SAP Cloud Platform. The platform lets you extend existing applications and build new apps in the cloud. SAP Cloud Platform is an in-memory platform designed for the highly data-driven, social, mobile, and networked user. This makes it ideal for a business that takes advantage of continuously evolving data sharing trends. It provides flexible subscription models and services for infrastructure, database, and apps. Because it is the only cloud platform that is built on SAP HANA, it is able to run and provide access to real time applications your business needs to succeed. Here are five other benefits of the SAP Cloud Platform for your busines