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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Words from the in-house SMEs at Knack Systems.

Recent Posts

Learn How SAP Service Can Help the Life Sciences Industry

The product, post-purchase, and pre-purchase experience is different for life sciences companies, which is why they require a flexible platform that can easily conform to their unique processes and industry requirements. The challenge is to overcome operational inefficiencies, stringent regulations, and downstream pricing pressures by implementing cost reduction strategies to stay competitive. SAP has solutions that can help with that. If your business is involved in this industry, SAP services for biomedical companies can also help you understand the full customer experience and journey, from pre-purchase to post-purchase and product experience.

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An Overview of the SAP E-Commerce Platform

The SAP E-Commerce platform is hard to ignore as a leading e-commerce system. Because it’s been built on Java Spring, SAP Commerce is an easily accessible platform. A pioneer in digital commerce, Hybris was first founded in 1997 and later acquired by the German giant SAP, giving the platform an even stronger hand in the industry. Huge names in business use SAP Commerce, including internationally renowned and recognized brands and businesses, such as Samsung, Vodafone, Audi, and O2, making SAP Commerce one of the most popular systems in the market.

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SAP Software Solutions for Healthcare Organizations

An organization in the healthcare industry needs a reliable application that can grow with it and support its goals to provide the highest-quality and personalized experience to its clients and patients. SAP software solutions are just what healthcare organizations need to achieve those goals.

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SAP Solution for the High-Tech Industry: How It Helps Elevate Your Business

Being in the high-tech industry can come with a lot of challenges, and one of these is knowing when and how to capitalize on opportunities. Most companies also find it hard to keep up with the fast-paced industry. The right technologies, innovations, and partnerships can help you stay ahead of your competition. Using SAP solution for the high-tech industry may be helpful if you are looking for a more effective way to manage your production environments to boost productivity, customer satisfaction, and the quality of your products and services. Here’s how it can elevate your business in a competitive industry:

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Leveraging Marketo-SAP Integration to Deliver Effective Marketing Results Across Channels

It can be difficult for a business to discern whether or not automated marketing is a practical move for them, let alone what platform or program to use for their needs.

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What Are the Biggest SAP C/4HANA Implementation Project Mistakes?

SAP C/4HANA can provide a dependable cloud solution that helps improve the way you serve your customers. At the same time, it enables your business to reduce costs, achieve scalability, and eliminate the complexities associated with running and maintaining an effective customer engagement solution.

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Use SAP Business Solutions for B2B to Offer the Convenience of B2C

Nowadays, an effective ERP strategy is largely dependent on the timeliness and quality of information that you receive from suppliers, trading partners, and clients. An even bigger challenge is faced by organizations attempting to create a holistic, real-time view of all their enterprise information by combining multiple ERP systems and instances domestically and/or globally. Your ability to effectively integrate your business solutions and systems is critical to implementing business strategies.

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SAP E-commerce Platform: A Popular E-commerce Solution for B2B & B2C Businesses

SAP continues to lead the market for e-commerce platforms for both B2B and B2C companies. With every new version come robust enhancements that make the suite’s core commerce capabilities even better equipped to ensure customer engagement and improve dialog between business and customer. With these kinds of innovations, consumers and clients are empowered to manage their own purchases, orders, and subscriptions with definite visibility of each stage of the fulfillment process. Below are just some of the functionalities and features you are missing out on by not getting SAP:

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Some Characteristic Features of a Service Cloud Solution

When thinking of employing and implementing a Service Cloud solution, an organization must understand exactly what it is. That way, they can make the most of it and ensure that they are getting all the right features at the right price. Service Cloud is better known as SAP Service Cloud, and it helps organizations improve their sales, marketing, and service teams. With SAP Cloud, you can effectively and easily engage your customers. Here are some characteristics of Service Cloud that you must know:

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SAP Marketing – Do You Need It?

SAP Marketing is great for contextual marketing in real time because it lets you engage with customers and get them interested in what you have to offer. Likewise, it lets you build effective brand relationships when you market to one specific audience. SAP Marketing is unlike traditional marketing methods that are not always successful in engaging individual customers. Traditional marketing campaigns typically lack basic knowledge of every customer's needs and wants, resulting in indiscriminate messages addressed to everyone. When you market with SAP Marketing, you can understand your customers better by helping you identify what your customers have done, what they are currently doing, and what they will do.

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How Do I Get the Most Out of My Relationship with SAP Commerce?

Every customer will expect you to serve them well—and with SAP Commerce, you can easily fulfill your duty to provide them with the best buying experience. Once implemented, SAP Commerce (whether on-premise or on cloud) can provide you with effective ways to meet customer expectations, deliver better experiences, and gain their trust and loyalty.

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SAP Commerce Cloud: When should I upgrade?

The sphere of web-based commerce is forever developing – fresh features getting launched with the latest releases, all created to keep you ahead of the competitors. However, this means that every version of any software will stretch to a stage where constraints sneak up, and it will become increasingly hard to employ these new features.

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