“What solution does our business need to be successful with customer relationship management?”

Like it or not, cloud is here to stay. It has brought in a wave of digital disruption in this information age. Innovation and constant change for betterment have become not just necessary for survival but also key to growth. As rightly expressed by British philosopher, writer, and speaker Alan Watts, "The only way to make sense out of change is to plunge into it, move with it, and join the dance. "The story that follows is a case in point where visionary leaders and partners with a customer-centric focus took the big leap in cloud technology to help their customer’s sales team focus only on what they are best at — ‘selling’.

I’ve frequently noticed one thing about Sales team members — they neither have the time nor the patience to capture and collect relevant information during client meetings. They don’t have the time to jot down points on their notebooks and then go back to office and book the order or send the information to their customers.

Let’s take a moment to look around us. Here’s what I see: We live in a digital world. The world of customer service has changed. Today’s economy consists of a population that is digitally linked, associated with social networks, and more cognizant than ever before. We are surrounded by savvy consumers and sophisticated buyers.

The SAP E-Commerce platform is hard to ignore as a leading e-commerce system. Because it’s been built on Java Spring, SAP Commerce is an easily accessible platform. A pioneer in digital commerce, Hybris was first founded in 1997 and later acquired by the German giant SAP, giving the platform an even stronger hand in the industry. Huge names in business use SAP Commerce, including internationally renowned and recognized brands and businesses, such as Samsung, Vodafone, Audi, and O2, making SAP Commerce one of the most popular systems in the market.

SAP C/4HANA software solutions are fast penetrating the CRM space, thanks to their seamless integration options with SAP CRM and ECC. Even enterprises that don’t have SAP-centric landscapes can maximize the benefits of the software solution through SAP’s cloud-based middleware platform that eliminates the great cost of new hardware installation. Below are some of the key advantages of SAP C/4HANA for marketing businesses: