The latest developments in artificial intelligence within the SAP Customer Experience (CX) ecosystem.

Leveraging analytics for B2B self-service portal optimization: benefits and best practices.

Why seasoned leaders are adopting AI-powered SAP Sales Cloud Version 2 (V2)
 

Your CX could be leaking money and conversions. SAP BTP can help.

At the receiving end of all technologies and innovations are human beings, with limited attention spans, precise needs and personalities. As businesses fight for screen space, everyday customers are flooded with a tsunami of messages sweeping their inboxes. As a result, customer engagement has witnessed a steep drop across channels in recent years. While blanket messaging and advertisements may have worked well in the past, with the immense explosion of information channels and creators, grabbing attention has now become a luxury. So how do businesses ensure their messages reach the right person, in the right manner and receive the attention they desire?

SAP continues to innovate and enhance its Customer Experience (CX) suite with new functionalities and system upgrades, enabling businesses to stay ahead in an increasingly competitive market. The latest updates focus on improving user experience, enhancing core capabilities, and offering greater flexibility to administrators and end users. While many upgrades are refinements to existing features, several new functionalities aim to streamline workflows, boost productivity, and drive customer satisfaction. This blog outlines the key enhancements in SAP Sales Cloud Version 2 and SAP Service Cloud Version 2, providing a comprehensive overview of the value these updates bring to your business.

Ecommerce Business Leaders: How scalable and sustainable is your storefront? Are you prepared for rapidly changing customer expectations?

Leveraging a solution such as configure, price, and quote (CPQ) today positions brands on par with their competitors. CPQ is frequently used by businesses and sales teams that deal in complex products, from high-tech machinery to automobiles.

There are only a few industries where the lack of timely technology upgrades isn’t threatening the business itself. That’s a pretty scary thought, right? Well, don’t panic just yet – ‘cuz the best way to avoid getting into a soup due to this is to – yes, just get those essential upgrades done.

We live in an age where everyone is well-accustomed to purchasing goods online – better known as B2C these days. And success levels in B2C increase with the ability to maintain online stores. Maintaining stores becomes trickier when you have multiple stores to manage. What do you do to ensure flawless management in such a scenario?

I’ve frequently noticed one thing about Sales team members — they neither have the time nor the patience to capture and collect relevant information during client meetings. They don’t have the time to jot down points on their notebooks and then go back to office and book the order or send the information to their customers.

Cloud solutions are synonymous with cloud computing, i.e. internet-based solutions. Cloud solutions can be accessed via the internet — anywhere, anytime — on any device. This feature fulfills the requirements of organizations looking to deploy solutions for their internal customer service, marketing, and sales teams in a quick and efficient manner.