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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

How SAP BTP Powers Successful CX Transformation

Customer Experience, SAP CX, SAP BTP

Your CX could be leaking money and conversions. SAP BTP can help.

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The Future of Customer Engagement: Personalization at Scale with AI

Customer Engagement, Customer Experience

At the receiving end of all technologies and innovations are human beings, with limited attention spans, precise needs...

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Benefits of personalization at scale, impact of personalization on revenue, Maximizing personalization at scale

SAP CX: What’s New in Sales Cloud and Service Cloud V2

SAP Sales Cloud, Customer Experience, SAP Service Cloud

SAP continues to innovate and enhance its Customer Experience (CX) suite with new functionalities and system upgrades,...

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Unveiling the Latest SAP CX Playbook

Migrate from SAP Commerce Accelerator-Based Storefront to a Composable Storefront

digital transformation, Customer Experience, SAP Commerce Cloud, Composable Storefront, Headless Commerce

Ecommerce Business Leaders: How scalable and sustainable is your storefront? Are you prepared for rapidly changing...

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Why CPQ is a huge time-saver for both customers and sales teams in 2020

sales, Sales Cycle, CPQ, Customer Experience, SAP CPQ, high-tech machinery, sales-to-order process, complex products, automobiles, product configuration, Configure, Price, and Quote, variant configurator

Leveraging a solution such as configure, price, and quote (CPQ) today positions brands on par with their competitors....

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Is SAP Commerce the Best Thing Yet To Hit the E-Commerce Market?

Personalization, plug ins, SAP ERP, SAP Hybris Commerce 6.2, SAP integrations, SAP S/4HANA, Security Updates, Service Tickets, SmartEdit, web applications, Dashboard, China Accelerator, Customer Experience, CUSTOMER EXPERIENCE, omni-channel commerce, Omni-Channel communication, omni-commerce

There are only a few industries where the lack of timely technology upgrades isn’t threatening the business itself....

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A Beginner's Look at the SAP Commerce B2C Accelerator

SAP C4C, SAP C/4HANA, SAP Hybris, SAP Hybris Architecture, SMBs, eCommerce, B2C storefront, CMS cockpit, Commerce, Commerce Accelerator, Customer Experience, hybris 5.7, Hybris B2C Accelerator, Hybris b2c store, hybris Commerce suite, Omni Channel Commerce, SAP Commerce Cloud

We live in an age where everyone is well-accustomed to purchasing goods online – better known as B2C these days. And...

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Want the Power to Book An Order From a Coffee Meeting? Invest in the Right Solutions

SAP C/4HANA, Deal Closure, DEAL CLOSURE, sales, Sales, Sales Force Automation, Customer Engagement, CUSTOMER ENGAGEMENT, Customer Experience, CUSTOMER EXPERIENCE, Customer Relationship Management (CRM), CUSTOMER RELATIONSHIP MANAGEMENT (CRM), Mobility, Cloud applications, C4HANA, SAP Solutions, minimal viable product, remote access, SAP Software

I’ve frequently noticed one thing about Sales team members — they neither have the time nor the patience to capture and...

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8 organizational requirements cloud solutions help fulfill

Customer Service, cloud solutions, Customer Experience, Cloud applications

Cloud solutions are synonymous with cloud computing, i.e. internet-based solutions. Cloud solutions can be accessed via...

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SAP Marketing Cloud Integration – What Is It and What Are the Benefits?

SAP C/4HANA, Data flows, Data Store, Business Productivity, cloud application, cloud computing, cloud governance, Costing, CPQ Process, Customer Experience

To succeed in customer engagement, you need to know exactly what each of your customers want. This means you need to...

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Improve Your Sales Metrics with SAP E-Commerce Platform

SAP C/4HANA, SAP Cloud for Customer, SAP Hybris Cloud for Customer, SAP Hybris E-Commerce, sap_cloud_for_customer, business_solutions, cloud_for_customer, Customer Experience, SAP CX, E-Commerce, C/4HANA

Sales effectiveness is key for sales organizations to stay competitive and relevant in their niches. One of the...

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Three Ways Cloud-Based CPQ Enhances Sales in Manufacturing

Customer Service, Configure Price Quote, CPQ, Customer Experience, Customer Relationship Management (CRM), SAP CPQ

Having a configure, price, and quote system can automate and speed up the sales cycle of your business and improve...

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