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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Some Solutions to your SAP Service Pain Points to Bookmark for 2020

Out-of-the-Box features, SAP Cloud for Service, SAP CRM, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Service, SAP Hybris Marketing, Service Order Creation, Service Technicians, Workflow Rules, Customer Service, Data Maintenance, Field Updates, Registered Products, Automatic Email Communications, Cloud for Service, Install Bases, Omni-Channel communication, SAP Service Cloud

In what usually is a rather uneventful month for challenging projects the world over, December proved to be pretty...

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Is SAP Commerce the Best Thing Yet To Hit the E-Commerce Market?

Personalization, plug ins, SAP ERP, SAP Hybris Commerce 6.2, SAP integrations, SAP S/4HANA, Security Updates, Service Tickets, SmartEdit, web applications, Dashboard, China Accelerator, Customer Experience, CUSTOMER EXPERIENCE, omni-channel commerce, Omni-Channel communication, omni-commerce

There are only a few industries where the lack of timely technology upgrades isn’t threatening the business itself....

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Omni-Channel Commerce Platform – The First Step to Successful Retail Marketing

Promotions, SAP C/4HANA, revenues, sap_cloud_for_customer, CUSTOMER RELATIONSHIP MANAGEMENT (CRM), Mobile, Omni-Channel communication, Cloud applications, phased approach, Omnichannel Commerce, E-Commerce, C/4HANA

One of the keys to a successful business is the ability to offer your products and services through multiple channels....

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