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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Some Solutions to your SAP Service Pain Points to Bookmark for 2020

Out-of-the-Box features, SAP Cloud for Service, SAP CRM, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Service, SAP Hybris Marketing, Service Order Creation, Service Technicians, Workflow Rules, Customer Service, Data Maintenance, Field Updates, Registered Products, Automatic Email Communications, Cloud for Service, Install Bases, Omni-Channel communication, SAP Service Cloud

In what usually is a rather uneventful month for challenging projects the world over, December proved to be pretty...

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The Smart Ways to Use the SAP Service Cloud - Live Activity Chat for Customer Service

SAP C/4HANA, SAP Contact Center, SAP Hybris Cloud for Service, Service Orders, Service Tickets, smart routing, video chat, Customer Service, customer service tool, diversified communications, Embedded communications, field service, reason codes, agent productivity, Commerce storefront, communications, customer delight, CUSTOMER ENGAGEMENT, omnichannel customer service, SAP Service Cloud, C4HANA, SAP Commerce Cloud

The market around us has changed a lot. Customers don't want to extensively search for answers to their questions, nor...

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8 give-away signs that your company needs Service or Sales Cloud

SAP Cloud for Service, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Service, SAP Hybris Sales Cloud, SAP Hybris Service Cloud, Service Cloud, Customer Service, empowered customers, real-time data, reporting, Sales Cloud, sales force, Sales Force Automation, cloud solutions, communications, customer delight, customer satisfaction, non-centralized data

The rules of engagement have changed: technology is changing the game and customers are changing the rules. Today’s...

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An Insider’s Perspective: Ways to Benefit from the SAP Service Cloud Maintenance Plan

preventive maintenance, SAP Hybris Cloud for Service, SAP Hybris Service Cloud, scheduling types, Service providers, service teams, Service Technicians, Service Tickets, target market, Customer Service, Registered Products, reputation, competition, counter-based maintenance plan, Maintenance Plan, Maintenance Plan Runs, maintenance work, MDRO

In today’s world of competition, most businesses spend a lot of time and money in attracting new customers. But, as...

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Use SAP Business Solutions for B2B to Offer the Convenience of B2C

SAP C/4HANA, SAP Hybris Cloud for Sales, SAP Hybris Cloud for Service, SAP Hybris Commerce, SAP Hybris Commerce 6.2, SAP Hybris E-Commerce, SAP Hybris Marketing, Scope Change, service provider, smart home tools, Software-as-a-Service, C4HANA, B2B, B2C

Nowadays, an effective ERP strategy is largely dependent on the timeliness and quality of information that you receive...

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SAP E-commerce Platform: A Popular E-commerce Solution for B2B & B2C Businesses

SAP Cloud for Customer, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Service, sap_crm, sap_partners, best_practices, business_solutions, Cloud for Sales, hybris Commerce suite, SAP Cloud Solutions, SAP Software, Omnichannel Commerce, E-Commerce, C/4HANA

SAP continues to lead the market for e-commerce platforms for both B2B and B2C companies. With every new version come...

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Benefits of the SAP E-Commerce Platform

SAP Hybris Cloud for Service, SAP Hybris Commerce, SAP Hybris E-Commerce, ecommerce platform, SAP Commerce Cloud, SAP E-Commerce

As more customers use multiple channels to engage your business, you will need an omnichannel solution that will make...

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