Nitin Patki
Nitin Patki is a Managing Consultant – Presales, SAP Hybris Solutions – at Knack Systems. With over 10 years of SAP consulting experience, he has worked on multiple business transformation programs, full-cycle SAP CRM implementation projects, and various business consulting exercises. His major skills include lead discovery sessions, customer demos, RFx completion, sales deal support, client interfacing for leading business blueprint workshops, requirement gathering, process mapping, solution design, functional and product assessment, system design, and configuration. He is specialized in industry verticals such as Manufacturing (Hi Tech, Industrial Machines, Building Materials), CPG , and Energy and Utility (Australian Utility Retailer Market). He is certified in SAP Hybris Commerce, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Sales, and SAP CRM Service solutions. He is also a PRINCE2® Practitioner for Project Management methodologies and best practices. He holds an M.B.A in Marketing and Systems from the BIMM Business School, Pune, and is a graduate in Production Engineering.
In what usually is a rather uneventful month for challenging projects the world over, December proved to be pretty challenging for my team. We had to help a firm overcome a number of pain points they experienced with the SAP CRM, particularly those associated with the Service Equipment and Install Base functionalities. While helping the customer out, I thought I could list down these pain points and how we countered them, as I believe they could work as a crystal ball for other firms as we make all the difference in 2020. So, here goes!
Read More
