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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

SAP AI Solutions For Service

SAP Service Cloud, SAP Customer experience

SAP has been at the forefront of AI innovation, offering a range of solutions to meet the unique challenges faced by...

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SAP Service Cloud, SAP CX AI Toolkit

SAP CX: What’s New in Sales Cloud and Service Cloud V2

SAP Sales Cloud, Customer Experience, SAP Service Cloud

SAP continues to innovate and enhance its Customer Experience (CX) suite with new functionalities and system upgrades,...

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Unveiling the Latest SAP CX Playbook

No More Status Quo: Five Trends Revolutionizing Customer Service

SAP Service Cloud

A guide for transforming Customer Service Management with SAP Service Cloud

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Delivery agent holding a package, ready to hand it to a customer seated on a sofa

Aftermarket Success with SAP CX

CUSTOMER EXPERIENCE, SAP Service Cloud, SAP Commerce Cloud, Knack Brava

How SAP CX solutions bridge the customer experience gap in the Aftermarket products delivery.

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Three Real-World Applications of SAP Sales and SAP Service Cloud for Manufacturers

SAP integrations, SAP Sales Cloud, SAP Service Cloud

The impact of CRM solutions, SAP Sales Cloud and SAP Service Cloud, continues to grow exponentially as 70% of...

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SAP Sales and Service Cloud Version 2: New Features and Roadmap

SAP C4C, SAP Sales Cloud, SAP Service Cloud

Wondering if you should make the switch to SAP Sales and Service Cloud Version 2? Our expert Managing Consultants,...

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Excelling in Business Partnerships and Quote-to-Order Operations in a Complex Business Terrain - A Real-World Use Case - Part II

SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud

Exclusive insider insights for B2B manufacturers on achieving excellence in their ordering process through...

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Excelling in Business Partnerships and Quote-to-Order Operations in a Complex Business Terrain - A Real-World Use Case - Part I

SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud

Exclusive insider insights for B2B manufacturers on achieving excellence in their ordering process through...

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Some Solutions to your SAP Service Pain Points to Bookmark for 2020

Out-of-the-Box features, SAP Cloud for Service, SAP CRM, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Service, SAP Hybris Marketing, Service Order Creation, Service Technicians, Workflow Rules, Customer Service, Data Maintenance, Field Updates, Registered Products, Automatic Email Communications, Cloud for Service, Install Bases, Omni-Channel communication, SAP Service Cloud

In what usually is a rather uneventful month for challenging projects the world over, December proved to be pretty...

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The Smart Ways to Use the SAP Service Cloud - Live Activity Chat for Customer Service

SAP C/4HANA, SAP Contact Center, SAP Hybris Cloud for Service, Service Orders, Service Tickets, smart routing, video chat, Customer Service, customer service tool, diversified communications, Embedded communications, field service, reason codes, agent productivity, Commerce storefront, communications, customer delight, CUSTOMER ENGAGEMENT, omnichannel customer service, SAP Service Cloud, C4HANA, SAP Commerce Cloud

The market around us has changed a lot. Customers don't want to extensively search for answers to their questions, nor...

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Enabling Superior Customer Service in the Era of the Cloud

Productivity, SAP C4C, SAP Cloud, SAP Cloud For Customer, SAP Cloud for Customer, SAP CRM, SAP Hybris Cloud for Customer, SAP Jam, Customer Service, sales, Sales, Best Practices, Cloud for Customer, Collaboration tools, Crowdsourcing, Customer Relationship Management (CRM), Knowledgebase, Mobility, SAP Service Cloud, C/4HANA

Let’s take a moment to look around us. Here’s what I see: We live in a digital world. The world of customer service has...

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Some Characteristic Features of a Service Cloud Solution

SAP Cloud For Customer, SAP HANA Cloud Portal, Customer Relationship Management (CRM), SAP Service Cloud, SAP Cloud Solutions, SAP Software, C/4HANA

When thinking of employing and implementing a Service Cloud solution, an organization must understand exactly what it...

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