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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Marketing Automation: Are All Your Campaigns Effective?

Predefined workflows, SAP CRM Marketing, segmentation, Advanced Marketing Tools, analysis-based follow-up, Campaign automation, Campaign Management, Campaign management, Contact lists, Customer Engagement, CUSTOMER ENGAGEMENT, Customer Relationship Management (CRM), Marketing, Marketing automation, Marketing campaigns, Marketing Integration, Marketing strategy, Multi-Channel Campaign Automation, SAP Marketing Cloud

In marketing, the strings of success are held by your target audience. And if that isn’t tricky enough, most campaigns...

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The Smart Ways to Use the SAP Service Cloud - Live Activity Chat for Customer Service

SAP C/4HANA, SAP Contact Center, SAP Hybris Cloud for Service, Service Orders, Service Tickets, smart routing, video chat, Customer Service, customer service tool, diversified communications, Embedded communications, field service, reason codes, agent productivity, Commerce storefront, communications, customer delight, CUSTOMER ENGAGEMENT, omnichannel customer service, SAP Service Cloud, C4HANA, SAP Commerce Cloud

The market around us has changed a lot. Customers don't want to extensively search for answers to their questions, nor...

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Want the Power to Book An Order From a Coffee Meeting? Invest in the Right Solutions

SAP C/4HANA, Deal Closure, DEAL CLOSURE, sales, Sales, Sales Force Automation, Customer Engagement, CUSTOMER ENGAGEMENT, Customer Experience, CUSTOMER EXPERIENCE, Customer Relationship Management (CRM), CUSTOMER RELATIONSHIP MANAGEMENT (CRM), Mobility, Cloud applications, C4HANA, SAP Solutions, minimal viable product, remote access, SAP Software

I’ve frequently noticed one thing about Sales team members — they neither have the time nor the patience to capture and...

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Use SAP Sales Cloud for Better Business

Real-Time Analytics, SAP Sales Cloud, social selling, account management, cloud-based CRM, Customer Engagement, CUSTOMER ENGAGEMENT, C/4HANA

Improving your business makes sense if you want to sell better, enable your staff to work smarter, and acquire more...

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