AI in SAP Customer Experience (CX)
The latest developments in artificial intelligence within the SAP Customer Experience (CX) ecosystem.
The latest developments in artificial intelligence within the SAP Customer Experience (CX) ecosystem.
The B2B Buyer Has Changed—Has Your Portal Kept Up?
I've spent 25 years watching B2B commerce “evolve”—and by evolve, I mean clinging to 1990s processes like a security blanket. But something just shifted. And it should make your Monday morning a whole lot better.
Scale your channel revenue without scaling your support team
Prepare your SAP Commerce Cloud for Holiday 2025 with a step-by-step performance optimization checklist to ensure fast, reliable, and high-converting shopping experiences.
How test automation powers SAP Commerce Cloud success and what QA leaders can do to make it happen.
How seamless eProcurement and Punchout integrations drive efficiency, cost savings, and competitive advantage—key insights for IT and procurement leaders.
Why are leading B2B wholesalers opting for self-service portals and what to consider before creating one?
How SAP CX solutions bridge the customer experience gap in the Aftermarket products delivery.
2024 Holiday Season Sales is approaching. As businesses gear up for spikes in sales, a performance optimization checklist can ensure your systems run faster than your customer demand.
A highlight of SAP Sapphire 2024, Generative AI is increasingly transforming the CX solution landscape across industries. Following ChatGPT’s exceptional success, companies are investigating how to integrate the technology to remain competitive and relevant in the market.
One thing has become clear as day: Generative AI, which was thought to be a temporary hype by some, is here to stay and its influence will only grow and steer the future developments in CX and beyond.
Ecommerce Business Leaders: How scalable and sustainable is your storefront? Are you prepared for rapidly changing customer expectations?