Blogs

The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

AI in SAP Customer Experience (CX)

The latest developments in artificial intelligence within the SAP Customer Experience (CX) ecosystem.

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Order Management for B2B Self-Service Portals: Features, Benefits, and ROI

The B2B Buyer Has Changed—Has Your Portal Kept Up?

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Your B2B Sales Team Deserves Better: Rewriting the Rules of B2B Self-Service with SAP

I've spent 25 years watching B2B commerce “evolve”—and by evolve, I mean clinging to 1990s processes like a security blanket. But something just shifted. And it should make your Monday morning a whole lot better.

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SAP B2B Self Service Portal: What, Why & How

Scale your channel revenue without scaling your support team

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SAP Commerce Cloud Performance Optimization Checklist for 2025 Holiday Season Sales

Prepare your SAP Commerce Cloud for Holiday 2025 with a step-by-step performance optimization checklist to ensure fast, reliable, and high-converting shopping experiences.

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SAP Commerce Cloud Test Automation: A Strategic Guide for QA Leaders

How test automation powers SAP Commerce Cloud success and what QA leaders can do to make it happen.

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Punchout Catalog Solutions: A Comprehensive Guide for Procurement Leaders

How seamless eProcurement and Punchout integrations drive efficiency, cost savings, and competitive advantage—key insights for IT and procurement leaders.

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B2B Self-Service Portal for Wholesalers: What You Need to Know

Why are leading B2B wholesalers opting for self-service portals and what to consider before creating one?

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Aftermarket Success with SAP CX

How SAP CX solutions bridge the customer experience gap in the Aftermarket products delivery.

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SAP Commerce Cloud Performance Optimization Best Practices — Checklist for 2024 Holiday Season Sales

2024 Holiday Season Sales is approaching. As businesses gear up for spikes in sales, a performance optimization checklist can ensure your systems run faster than your customer demand.

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The Future CX: How Generative AI is reshaping SAP Commerce Cloud

A highlight of SAP Sapphire 2024, Generative AI is increasingly transforming the CX solution landscape across industries. Following ChatGPT’s exceptional success, companies are investigating how to integrate the technology to remain competitive and relevant in the market.

One thing has become clear as day: Generative AI, which was thought to be a temporary hype by some, is here to stay and its influence will only grow and steer the future developments in CX and beyond. 

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Migrate from SAP Commerce Accelerator-Based Storefront to a Composable Storefront

Ecommerce Business Leaders: How scalable and sustainable is your storefront? Are you prepared for rapidly changing customer expectations?

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