SAP C/4HANA can provide a dependable cloud solution that helps improve the way you serve your customers. At the same time, it enables your business to reduce costs, achieve scalability, and eliminate the complexities associated with running and maintaining an effective customer engagement solution. However, certain factors can make SAP C/4HANA implementation ineffective or insufficient for your needs. Here are some of the biggest SAP C/4HANA implementation mistakes you should avoid:
- Failure to plan the project well – Most businesses implement the latest technologies to speed up and improve certain processes. However, simply implementing SAP C/4HANA will not immediately guarantee the best results if you fail to consider the requirements of your business. To avoid that, be sure to consult with a seasoned SAP C/4HANA implementation specialist.
- Not fully understanding CRM – CRM processes are not merely limited to what your existing software can do. SAP C/4HANA implementation should address the complexities experienced by customer service, sales, and marketing departments and teams and improve the way they work. Be sure to understand what SAP C/4HANA can do for your business to make sure that it is right for you and to prevent unnecessary complications and issues.
- Doing it yourself – You may lack manpower or specialty when you implement SAP C/4HANA by yourself. Hence, it is highly recommended that you leave it to an expert who can give you advice and tips on the project, and help you implement the platform correctly.
- Hiring the wrong SAP C/4HANA implementation partner – Be sure to hire certified experts who have at least a decade of experience in implementing C/4HANA and other SAP solutions for web shops. These experts can help integrate functional areas with the platform too, such as marketing, campaign management, and customer experience and optimization, so you get an all-in-one solution that can help you save time and money in the long run.