In the recent past, Towers Watson, a leading global advisory firm, conducted a survey and concluded that businesses guided by an employee value statement are five times more probable than others to have committed employees.

Organizations today demand rapid applications deployment to enable optimized customer engagement of their sales, marketing, and customer service teams. SAP Cloud is a portfolio of cloud solutions that helps enterprises do just that. SAP Cloud leverages the latest software applications and solutions of organizations to help them profitably run an agile, adaptive business. By adopting cloud solutions, organizations are able to lower costs and transition from a fixed cost structure to a variable one, freeing up critical IT resources for strategic initiatives and innovation.

SAP Service Cloud can be the solution to increase your profit and customer retention rate. It is designed to help your agents and managers provide better experience to customers. This can be crucial if you are running a customer service center, which customers can contact when they need to buy or inquire about something. As a cloud-based IT solution, SAP Service Cloud offers a more flexible and future-proof way to increase productivity, reduce downtime, and improve the quality of your customer service. Here are five things you need to know about SAP Service Cloud: