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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Changing Attitudes about Change

Recently, when I walked into my local grocery store, a huge cloud of dust and loud drilling noises greeted me. Beyond the haze, there was that familiar sign that we have all read if we've ever driven a car on a highway or visited any public place in our lifetime. There it was, that yellow sign with those dark letters in all-caps that spelled out “PARDON OUR PROGRESS.”

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