Blogs

The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Is SAP Commerce the Best Thing Yet To Hit the E-Commerce Market?

There are only a few industries where the lack of timely technology upgrades isn’t threatening the business itself. That’s a pretty scary thought, right? Well, don’t panic just yet – ‘cuz the best way to avoid getting into a soup due to this is to – yes, just get those essential upgrades done.

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Agile Methodology for Digital Transformation to Drive Customer Success

Activate is the new generation Agile methodology for SAP implementation. It provides an effective and interactive approach that puts business users in the driver’s seat. This methodology allows businesses to get access to new and differentiating capabilities and the flexibility to innovate when and how they choose, granting them clear competitive advantages.

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The Smart Ways to Use the SAP Service Cloud - Live Activity Chat for Customer Service

The market around us has changed a lot. Customers don't want to extensively search for answers to their questions, nor do they want to wait days for companies to answer a question. If they can't easily find the answer and can't ask the question easily, they start researching alternatives. If this happens, the chance of successful sales is drastically reduced. For a company it, therefore, becomes increasingly relevant to engage with potential customers directly through the channel of their choice.

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The Responsive User Interface powered by Fiori – Should you switch to it? And why?

SAP introduced its C/4HANA system with a single user interface based on Microsoft Silverlight. Later on, SAP came up with another user interface by the name of HTML5, which is a more spontaneous and better-looking user interface than the previous one. With time, a great majority of the end and business users switched to the HTML5 user interface. And now, perhaps even more importantly, a third user interface is on hand in the SAP C/4HANA system, which is frequently made reference to as the Responsive User Interface — powered by Fiori.

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8 give-away signs that your company needs Service or Sales Cloud

The rules of engagement have changed: technology is changing the game and customers are changing the rules. Today’s customer is digitally connected, better informed, and has higher expectations. To win these empowered customers, your salesforce needs to have access to real-time data. From an organizational standpoint, we have entered into a digital whirlpool, and to get the best out of it, we need to empower our employees with tools that can provide them with a competitive advantage in the market.

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How to Set Up an Intuitive User-Oriented UI for Common SAP Functions: The Employee-Centric SAP Fiori Strategy

In the recent past, Towers Watson, a leading global advisory firm, conducted a survey and concluded that businesses guided by an employee value statement are five times more probable than others to have committed employees.

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A Beginner's Look at the SAP Commerce B2C Accelerator

We live in an age where everyone is well-accustomed to purchasing goods online – better known as B2C these days. And success levels in B2C increase with the ability to maintain online stores. Maintaining stores becomes trickier when you have multiple stores to manage. What do you do to ensure flawless management in such a scenario?

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An Insider’s Perspective: Ways to Benefit from the SAP Service Cloud Maintenance Plan

In today’s world of competition, most businesses spend a lot of time and money in attracting new customers. But, as long as a business is unable to retain its existing customers, it cannot attain success in the long run. The existing customers of a company are always the target market for its competitors. Therefore, it is very important to provide customers with the best possible service by being more responsive to their needs and expectations.

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How do automated tools affect SAP BASIS and IT admin productivity?

If you are in the process of implementing multiple automation tools to economize time and resources on manual assignments, you should probably know about how you could boost SAP BASIS and IT admin productivity virtually. The truth is that - if you don’t have the right tools in place to simplify your SAP Landscapes – you’re possibly not being very effective with your automation exercise. The following are highlights from my discussions with industry experts along with tips to jumpstart your own productivity optimization efforts.

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Predictive Analytics in Marketing Fuels Competitive Advantages for Businesses

Client, staff member, and partner expectations have developed an overwhelming burden on business directors and heads to innovate by building new modes of value and communication. By utilizing predictive analytics, businesses can anticipate results, recognize prime opportunities, reveal unseen risks, predict the future, and perform in the here and now.

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Learn how SAP C/4HANA is secure, scalable, and packed with features to keep your business growing

“What solution does our business need to be successful with customer relationship management?”

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SAP C/4HANA & Your Way to a Successful EU GDPR Compliance

Individuals share their information with brands and organizations when they buy products or services, while attending events, and so on. They do this without any certainty that their information will be kept confidential or be passed on to other organizations. In addition, most of these organizations that collect information also pass it on to their own marketing teams and other organizations that want to target promotional materials to an audience of their choice.

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