Blogs

The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Use SAP Business Solutions for B2B to Offer the Convenience of B2C

Nowadays, an effective ERP strategy is largely dependent on the timeliness and quality of information that you receive from suppliers, trading partners, and clients. An even bigger challenge is faced by organizations attempting to create a holistic, real-time view of all their enterprise information by combining multiple ERP systems and instances domestically and/or globally. Your ability to effectively integrate your business solutions and systems is critical to implementing business strategies.

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SAP E-commerce Platform: A Popular E-commerce Solution for B2B & B2C Businesses

SAP continues to lead the market for e-commerce platforms for both B2B and B2C companies. With every new version come robust enhancements that make the suite’s core commerce capabilities even better equipped to ensure customer engagement and improve dialog between business and customer. With these kinds of innovations, consumers and clients are empowered to manage their own purchases, orders, and subscriptions with definite visibility of each stage of the fulfillment process. Below are just some of the functionalities and features you are missing out on by not getting SAP:

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Some Characteristic Features of a Service Cloud Solution

When thinking of employing and implementing a Service Cloud solution, an organization must understand exactly what it is. That way, they can make the most of it and ensure that they are getting all the right features at the right price. Service Cloud is better known as SAP Service Cloud, and it helps organizations improve their sales, marketing, and service teams. With SAP Cloud, you can effectively and easily engage your customers. Here are some characteristics of Service Cloud that you must know:

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SAP Marketing – Do You Need It?

SAP Marketing is great for contextual marketing in real time because it lets you engage with customers and get them interested in what you have to offer. Likewise, it lets you build effective brand relationships when you market to one specific audience. SAP Marketing is unlike traditional marketing methods that are not always successful in engaging individual customers. Traditional marketing campaigns typically lack basic knowledge of every customer's needs and wants, resulting in indiscriminate messages addressed to everyone. When you market with SAP Marketing, you can understand your customers better by helping you identify what your customers have done, what they are currently doing, and what they will do.

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How Do I Get the Most Out of My Relationship with SAP Commerce?

Every customer will expect you to serve them well—and with SAP Commerce, you can easily fulfill your duty to provide them with the best buying experience. Once implemented, SAP Commerce (whether on-premise or on cloud) can provide you with effective ways to meet customer expectations, deliver better experiences, and gain their trust and loyalty.

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SAP Commerce Cloud: When should I upgrade?

The sphere of web-based commerce is forever developing – fresh features getting launched with the latest releases, all created to keep you ahead of the competitors. However, this means that every version of any software will stretch to a stage where constraints sneak up, and it will become increasingly hard to employ these new features.

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Why Enter SAP Cloud’s World of Benefits

Organizations today demand rapid applications deployment to enable optimized customer engagement of their sales, marketing, and customer service teams. SAP Cloud is a portfolio of cloud solutions that helps enterprises do just that. SAP Cloud leverages the latest software applications and solutions of organizations to help them profitably run an agile, adaptive business. By adopting cloud solutions, organizations are able to lower costs and transition from a fixed cost structure to a variable one, freeing up critical IT resources for strategic initiatives and innovation.

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Understand Your Customers by Empowering Your Teams with SAP Marketing Cloud Solutions

One of the main front-end components helping companies gain better understanding of their customers is SAP Marketing Cloud. This solution is an excellent CRM tool for ensuring more efficient engagement with consumers across all touchpoints and business/marketing channels. Combining data tracked from all your online and offline resources will enable you to develop critical insights along with a dynamic 360-degree profile of every customer your business gets to interact with, therefore allowing you to provide them with more contextual and customized experiences. Satisfied customers ultimately lead to increased conversions.

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4 Tips to Choose the Best E-commerce Platform Provider

Retailers operating in today’s fast paced, tech-driven environment have to work through all kinds of challenges in order to stay relevant and competitive, especially with the consumers’ increasingly high expectations. Nowadays, it is not enough that you always keep stock of the right products. You also need to keep customers satisfied by filling their orders faster and making the whole process more affordable for the customer. Add to this the fact that savvy shoppers use multiple devices and channels all throughout their customer journey and the magnitude of the work you need to do becomes even more evident. This is why you need to invest in the most efficient and reliable e-commerce platform provider to help you overcome the rapidly moving online retail environment and thrive despite the pressure of high expectations from modern consumers.

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Use SAP Sales Cloud for Better Business

Improving your business makes sense if you want to sell better, enable your staff to work smarter, and acquire more deals. SAP Sales Cloud is designed exactly for these purposes, so having it can make your business function better and deliver improved services to your customers. With this platform, your business can have a better way to understand the unique challenges and industry of your customers, while having a means to help them attain their goals. SAP Sales Cloud is a cloud-based CRM sales software that provides easy access to real-time analytics, customer information, social selling tools, and much more — anytime and anywhere.

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SAP Ecommerce Software Solutions – Three Reasons You Need to Take That Step

SAP is a good choice if you are looking for a reliable ecommerce software solution. This enterprise-level software suite offers B2B and B2C store functionality. Thousands of stores around the world rely on SAP when it comes to managing product SKUs and fulfilling orders each day. SAP is the leading enterprise platform in Europe, and increasingly more businesses across the globe are realizing its benefits. Here are three more reasons why you may need this e-commerce software solution:

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Finding the Right SAP Marketing Provider – 3 Quick Tips

SAP Marketing lets you conduct contextual marketing in real-time, so you can engage and delight your customers while cultivating brand relationships. It lets you market to an audience of one, unlike when you use traditional marketing campaigns, which typically fail to or insufficiently engage individual customers. SAP Marketing lets you in on the needs and wants of a customer, so you can send personal and unique messages that can tap into an individual customer’s expectations. Finding the right SAP Marketing provider should help you get started with this platform and make the most of its features. Here are three tips to find the best provider:

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