“What solution does our business need to be successful with customer relationship management?”

Individuals share their information with brands and organizations when they buy products or services, while attending events, and so on. They do this without any certainty that their information will be kept confidential or be passed on to other organizations. In addition, most of these organizations that collect information also pass it on to their own marketing teams and other organizations that want to target promotional materials to an audience of their choice.

Like it or not, cloud is here to stay. It has brought in a wave of digital disruption in this information age. Innovation and constant change for betterment have become not just necessary for survival but also key to growth. As rightly expressed by British philosopher, writer, and speaker Alan Watts, "The only way to make sense out of change is to plunge into it, move with it, and join the dance. "The story that follows is a case in point where visionary leaders and partners with a customer-centric focus took the big leap in cloud technology to help their customer’s sales team focus only on what they are best at — ‘selling’.

technology. Tea in hand, I browsed through some literature on conventional design versus cloud technologies. As you will see, the conventional design required companies to invest heavily in physical assets such as servers and other related hardware components. Now, businesses are getting rid of the hassles of buying and maintaining physical assets or software solution with Cloud technologies.

I still remember the good old days when I used to sell financial products for an NBFC. Selling used to be a tough chore then. Most of my time used to be spent in maintaining my prospects database and handling other administrative tasks. It was a big challenge to manage my time and close targets. There was hardly any visibility into my opportunities and no way I could track my KPIs. Coordinating with the back office and getting relevant and accurate information was a nightmare.

With the commitment of sharing my experiences to the community on SAP C/4HANA Projects, I am publishing the second blog in continuation to the first one I published in the past. Hope this blog comes in handy in some way or the other for SAP C/4HANA partners, customers, consultants, architects, or anyone who is interested in the solution! Most of us know by now that SAP C/4HANA is a lean CRM On-Cloud solution and, as I mentioned in my previous blog briefly, it leverages the CRM On-Premise or ERP On-Premise functionality on the Cloud.

I’ve frequently noticed one thing about Sales team members — they neither have the time nor the patience to capture and collect relevant information during client meetings. They don’t have the time to jot down points on their notebooks and then go back to office and book the order or send the information to their customers.

Let’s take a moment to look around us. Here’s what I see: We live in a digital world. The world of customer service has changed. Today’s economy consists of a population that is digitally linked, associated with social networks, and more cognizant than ever before. We are surrounded by savvy consumers and sophisticated buyers.

For a long time I've been thinking to pen down my experiences on implementing C/4HANA system for many of our customers...Now, I finally have some time to pen my thoughts down in this small yet informative blog, which I hope comes to use for anyone who is in the process of implementing this product and/or is in the decision-making phase.

Configure Price Quote (or CPQ) solutions drive better revenue, profit, and overall customer satisfaction ratings by means of automating a business’ quote to order processes. Sales teams that use CPQ can rest assured that they are making the right pricing quotes for the right products and producing high-quality, professional branded contracts and proposals throughout each working cycle. CPQ’s benefits and impact go well beyond improving the performance of individual sales reps and teams, as its positive results resonate in all areas of business. Below are only some of the main benefits of implementing CPQ in your sales cycle:

Customer satisfaction is important to your business. So, it makes sense to ensure that the customer journey is seamless and pleasant from start to finish and that you can successfully prioritize and meet the needs of your customers. SAP Service Cloud may just be what you need to increase customer satisfaction levels and transform your business digitally. Formerly known as SAP Hybris Cloud for Service, this solution keeps the customer at the heart of your service to ensure consistency by connecting your service, sales, and marketing departments online. This way, you get an advanced and complete CRM solution that is tailored to the needs of your business.

SAP may be an attractive option when it comes to software solutions that can improve the way you work and satisfy your customers’ needs. As one of the top ERP solution providers, SAP solutions deliver flexible and intelligent ways in which to improve your business. However, implementing it requires the expertise of an SAP Gold Partner to assist you throughout your journey.  Only a few select SAP implementation specialists and consultants are certified SAP Gold Partners, which means that they have passed certain rigorous standards to earn the PCoE (Partner Center of Expertise) status, which only SAP can grant.