Blogs

The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Excelling in Business Partnerships and Quote-to-Order Operations in a Complex Business Terrain - A Real-World Use Case - Part II

Exclusive insider insights for B2B manufacturers on achieving excellence in their ordering process through Quote-to-Order. (Part 2/2)

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Excelling in Business Partnerships and Quote-to-Order Operations in a Complex Business Terrain - A Real-World Use Case - Part I

Exclusive insider insights for B2B manufacturers on achieving excellence in their ordering process through Quote-to-Order. (Part 1/2)

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Unlocking the Power of Composable eCommerce

Drive profitability through agile and flexible ecommerce ecosystems. See how Composable Commerce can turbocharge your growth.

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Maximize Your Sales with Effective E-commerce Testing

A Complete Guide to eCommerce Testing

How often do you test your e-Commerce website? Could you be missing the most vital steps in your e-commerce testing processes?

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Outlook: Customer Experience (CX) in 2023 and Beyond

In 2023 and beyond, customer experience will drive the success of manufacturing, building materials, wholesale, consumer brands and chemical industries. Our team at Knack Systems has compiled a list of trends that will influence the market.

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Black Friday and Cyber Monday Checklist 2022 for your e-commerce business

A 5-point eCommerce readiness guide for a smashing holiday sales success.

Retailers, brands, and eCommerce giants will be on their toes yet again because the shopping euphoria Black Friday 2022 is set to bring is tremendous. Predictions say it all! eCommerce sales are estimated to hit USD 235 billion with a 15.5% increase from 2021, while U.S. retail holiday sales are predicted to touch USD 1.26 trillion.

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SAP CX–Groupware Server-Side Email Integration: Make your sales team more efficient

SAP Customer Experience (CX) customers frequently have Office 365 (O365) as their primary collaboration tool. Recently, my team had the opportunity to perform an end-to-end Sales Cloud implementation for one of our customers in the US. As part of the project, we performed groupware server-side O365 integration to help the customer teams easily manage the contacts that get assigned to them on SAP CX.

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Enhance End-to-End Sales Processes: Leveraging SAP CPQ’s Integration Capabilities with Other SAP Products

With the March madness out of the way, many businesses are settling down to figure out how to finally transform their sales processes in the best way possible. Most are interested in trimming down sales cycles, clipping costs, minimizing errors, and so much more.

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SAP Retail Execution (REX): Creating the perfect store experience for the modern buyer

It’s been said that collaborating with a major retailer offers lesser or moderately known brands with a wonderful chance to ensure that their products are accessible to fresh markets. This also translates to enhanced revenues. In fact, perfect product placement in large retail outlets is undeniably among the most important tools in the modern brands’ kit, especially in the Fast-Moving Consumer Goods (FMCG) industry with a heavy reliance on modern trade sales channels.

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How businesses are improving technician utilization by leveraging SAP Field Service Management

If you are a business, challenges are inevitable. How efficiently you transform those challenges into opportunities is what validates your positive performance in the market.

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Configure, price, quote (CPQ): A crucial piece of the manufacturing success puzzle

If you are in the industrial equipment and manufacturing business, you’d easily agree that quoting is often a nightmare. How can it not be when it’s sluggish, costly, and tricky? The reason quoting in the industry has become so tedious? Well, I’ll tell you the top three reasons for that:

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Black Friday and Cyber Monday: Here’s How To Crush the Biggest Shopping Days of the Year

The clock is ticking and we are quickly moving toward Christmas. But, fret not. We think there’s still sufficient time left for you to streamline your 2020 Black Friday and Cyber Monday ecommerce sales strategy.

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