Blogs

The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Predictive Analytics in Marketing Fuels Competitive Advantages for Businesses

Outstanding payment, Performance Optimization, Predictions, Predictive Analysis, Predictive Analytics, Predictive models, Process Optimization, ROI, sales, Business Systems, Hybris Marketing, Line-of-Business Offerings, Marketing, Marketing Applications, Marketing Automation, Marketing campaigns, Marketing scores

Client, staff member, and partner expectations have developed an overwhelming burden on business directors and heads to...

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Learn how SAP C/4HANA is secure, scalable, and packed with features to keep your business growing

Real-Time Analytics, SAP Cloud For Customer, SAP Cloud for Customer, SAP CRM, SAP Hybris Cloud for Customer, SAP Service, SAP Social, Service Optimization, Adapters, C4C Integration, Cloud for Customer, Collaboration tools, crm, Customer Engagement, Customer Engagement and Commerce, Customer Relationship Management (CRM), Marketing Integration, Mobility, SAP Software, Omnichannel Commerce, E-Commerce, C/4HANA, SAP Marketing

“What solution does our business need to be successful with customer relationship management?”

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SAP C/4HANA & Your Way to a Successful EU GDPR Compliance

Personal Data, Promotional Materials, Promotions, SAP C4C, SAP C/4HANA, SAP Cloud For Customer, SAP Cloud for Customer, Sensitive Data, Data Privacy, Data Subject, EU, European Union, Explicit Consent, GDPR, GDPR Compliance, Role-Based Authorization, Bank Account Information, c4c, Cloud for Customer, Contact Information, Information Access, Marketing

Individuals share their information with brands and organizations when they buy products or services, while attending...

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How SAP C/4HANA helped deliver a compelling customer experience

SAP Cloud For Customer, SAP Hybris Cloud for Customer, sales, Sales, Sales Force Automation, Sales Process, crm, Customer Centricity, Customer Relationship Management, Customer Relationship Management (CRM), Mobility, economical prices, bottom line, B2B Marketing, SAP AMS, SAP Application Management Services, C/4HANA

Like it or not, cloud is here to stay. It has brought in a wave of digital disruption in this information age....

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Fact-Checking for Project Managers: How to Optimize Project Management in the Era of Cloud-Based Projects

Project Management, Project managers, SDLC models, service provider, Service providers, SLAs, software vendors, traditional methodologies, enterprise cloud applications, external servers, cloud application, cloud computing, cloud governance, network response time

technology. Tea in hand, I browsed through some literature on conventional design versus cloud technologies. As you...

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How SAP C/4HANA helps you sell smarter (and not harder)

SAP Cloud for Customer, SAP Cloud for Sales, SAP HANA Cloud, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Sales, SAP Sales Cloud, Evernote integration, Sales, Sales Order Management, Sales Quote Management, CUSTOMER EXPERIENCE

I still remember the good old days when I used to sell financial products for an NBFC. Selling used to be a tough chore...

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Experiences from Real time SAP C/4HANA Implementation- Part II

SAP Cloud For Customer, service, hci, hci_pi, sales, sap_cloud_for_customer, c4c, c4cintegration, cloud, cloud_for_customer, cloud_for_service, cloud_on-demand_and_saas, cloud solutions, crm, customer_relationship_management, integration, Single Sign On, Mashup, Healthcare,, valuable insights, C/4HANA

With the commitment of sharing my experiences to the community on SAP C/4HANA Projects, I am publishing the second blog...

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Want the Power to Book An Order From a Coffee Meeting? Invest in the Right Solutions

SAP C/4HANA, Deal Closure, DEAL CLOSURE, sales, Sales, Sales Force Automation, Customer Engagement, CUSTOMER ENGAGEMENT, Customer Experience, CUSTOMER EXPERIENCE, Customer Relationship Management (CRM), CUSTOMER RELATIONSHIP MANAGEMENT (CRM), Mobility, Cloud applications, C4HANA, SAP Solutions, minimal viable product, remote access, SAP Software

I’ve frequently noticed one thing about Sales team members — they neither have the time nor the patience to capture and...

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Enabling Superior Customer Service in the Era of the Cloud

Productivity, SAP C4C, SAP Cloud, SAP Cloud For Customer, SAP Cloud for Customer, SAP CRM, SAP Hybris Cloud for Customer, SAP Jam, Customer Service, sales, Sales, Best Practices, Cloud for Customer, Collaboration tools, Crowdsourcing, Customer Relationship Management (CRM), Knowledgebase, Mobility, SAP Service Cloud, C/4HANA

Let’s take a moment to look around us. Here’s what I see: We live in a digital world. The world of customer service has...

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Experiences from Real Time C/4HANA Implementation – Part I

SAP Cloud For Customer, service, hanacloudplatform, hci, hci_pi, sales, sap_cloud_for_customer, c4c, c4cintegration, cloud, cloud_for_customer, cloud_for_service, cloud_on-demand_and_saas, cloud solutions, cloudforcustomer, crm, customer_relationship_management, integration, handshake, minimal viable product, economical prices, remote access, C/4HANA

For a long time I've been thinking to pen down my experiences on implementing C/4HANA system for many of our...

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Opt for a CPQ Solution for Clarity in Your Sales Cycle

SAP Sales Cloud CPQ, CPQ software, B2B, SAP CPQ, user friendly

Configure Price Quote (or CPQ) solutions drive better revenue, profit, and overall customer satisfaction ratings by...

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How To Keep Your Customers Satisfied Whenever They Contact You

Customer satisfaction is important to your business. So, it makes sense to ensure that the customer journey is seamless...

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