Blogs

The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

SAP CPQ and SAP Sales Cloud for Manufacturing: Streamline Pricing and Quoting Processes

Why Manufacturers Need to Implement SAP CPQ and SAP Sales Cloud Solutions:

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Three Real-World Applications of SAP Sales and SAP Service Cloud for Manufacturers

The impact of CRM solutions, SAP Sales Cloud and SAP Service Cloud, continues to grow exponentially as 70% of manufacturers are investing in these solutions as reported by the Manufacturing Leadership Council.

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SAP Commerce Cloud Performance Optimization Best Practices — Checklist for 2024 Holiday Season Sales

2024 Holiday Season Sales is approaching. As businesses gear up for spikes in sales, a performance optimization checklist can ensure your systems run faster than your customer demand.

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AI in Customer Experience: The SAP CX AI Toolkit

Discover how the SAP CX AI Toolkit empowers mid-sized companies to compete with industry giants, driving revenue growth through AI-powered CX strategies.

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Maximizing ROI: The Business Case for Generative AI and SAP Sales Cloud V2

Is your company's GenAI strategy setting you up for success? What is the safest way to transition to GenAI without risking investments, operations, or brand perception? Our expert answers this and more.

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The Future CX: How Generative AI is reshaping SAP Commerce Cloud

A highlight of SAP Sapphire 2024, Generative AI is increasingly transforming the CX solution landscape across industries. Following ChatGPT’s exceptional success, companies are investigating how to integrate the technology to remain competitive and relevant in the market.

One thing has become clear as day: Generative AI, which was thought to be a temporary hype by some, is here to stay and its influence will only grow and steer the future developments in CX and beyond. 

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The Future of CX: Trends for 2024 and Beyond

In 2024, CX will be a strategic priority for businesses. Customer experience will take precedence over products and price, and will be the most prominent brand differentiator.

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Top Six E-commerce Trends for 2024: Strategize e-commerce growth. Stay positioned for success. Here are six major e-commerce trends!

From a simple prompt generating a magnitude of product descriptions and customer recommendations to a 2-second-faster-page-load time increasing the highest e-commerce conversion rates, it is the time of the year to look at the top six E-commerce trends for 2024. 

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Boost growth and Innovation: Transform to Cloud CX with SAP Cloud Platform Integration (SAP CPI)

CX and IT leaders know the significance of accelerated growth and continuous innovation. But they are often held back by budget and business uphaul constraints. Can the SAP Cloud Platform Integration suite solve this challenge?

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Securing Holiday Season Sales Success. Last-Minute Checklist for Thanksgiving, Black Friday, and Cyber Monday eCommerce Sales.

Thanksgiving, Black Friday and Cyber Monday quick checklist for your ecommerce website.

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Boost B2B eCommerce Performance and Accelerate Innovation with Knack Brava

2211.8 SAP Commerce Cloud upgrades and impact on Knack Brava’s performance.

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Unlocking True Potential of SAP Sales Cloud V2

Should you switch to SAP Sales Cloud Version 2? If you’ve already done so, are you maximizing your latest upgrade?

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