Blogs

The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Maximizing eCommerce Profitability with  UX Design Services

Return on investment (ROI) is a well-known term in the business world. However, the relationship between UX and ROI may not be as familiar.

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Migrate from SAP Commerce Accelerator-Based Storefront to a Composable Storefront

Ecommerce Business Leaders: How scalable and sustainable is your storefront? Are you prepared for rapidly changing customer expectations?

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SAP Sales and Service Cloud Version 2: New Features and Roadmap

Wondering if you should make the switch to SAP Sales and Service Cloud Version 2? Our expert Managing Consultants, Abhilasha Gupta and Nikeyta Sharma, discuss recent upgrades, the roadmap, and more in this blog to help you decide your next move.

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Level up Your Test Automation with Cypress - Part II

Cypress automation tool is the next big thing in the world of testing automation. See why it is making waves.

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Powering Quality Assurance with a Comprehensive Test Automation Suite - Part I

Software testing is no more a hassle it has once been. See how automation is reinventing the testing landscape.

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Excelling in Business Partnerships and Quote-to-Order Operations in a Complex Business Terrain - A Real-World Use Case - Part II

Exclusive insider insights for B2B manufacturers on achieving excellence in their ordering process through Quote-to-Order. (Part 2/2)

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Excelling in Business Partnerships and Quote-to-Order Operations in a Complex Business Terrain - A Real-World Use Case - Part I

Exclusive insider insights for B2B manufacturers on achieving excellence in their ordering process through Quote-to-Order. (Part 1/2)

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Unlocking the Power of Composable eCommerce

Drive profitability through agile and flexible ecommerce ecosystems. See how Composable Commerce can turbocharge your growth.

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Maximize Your Sales with Effective E-commerce Testing

A Complete Guide to eCommerce Testing

How often do you test your e-Commerce website? Could you be missing the most vital steps in your e-commerce testing processes?

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Outlook: Customer Experience (CX) in 2023 and Beyond

In 2023 and beyond, customer experience will drive the success of manufacturing, building materials, wholesale, consumer brands and chemical industries. Our team at Knack Systems has compiled a list of trends that will influence the market.

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Black Friday and Cyber Monday Checklist 2022 for your e-commerce business

A 5-point eCommerce readiness guide for a smashing holiday sales success.

Retailers, brands, and eCommerce giants will be on their toes yet again because the shopping euphoria Black Friday 2022 is set to bring is tremendous. Predictions say it all! eCommerce sales are estimated to hit USD 235 billion with a 15.5% increase from 2021, while U.S. retail holiday sales are predicted to touch USD 1.26 trillion.

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SAP CX–Groupware Server-Side Email Integration: Make your sales team more efficient

SAP Customer Experience (CX) customers frequently have Office 365 (O365) as their primary collaboration tool. Recently, my team had the opportunity to perform an end-to-end Sales Cloud implementation for one of our customers in the US. As part of the project, we performed groupware server-side O365 integration to help the customer teams easily manage the contacts that get assigned to them on SAP CX.

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