CX and IT leaders know the significance of accelerated growth and continuous innovation. But they are often held back by budget and business uphaul constraints. Can the SAP Cloud Platform Integration suite solve this challenge?

SAP Customer Experience (CX) customers frequently have Office 365 (O365) as their primary collaboration tool. Recently, my team had the opportunity to perform an end-to-end Sales Cloud implementation for one of our customers in the US. As part of the project, we performed groupware server-side O365 integration to help the customer teams easily manage the contacts that get assigned to them on SAP CX.

Today’s advanced technology users are demanding single login capabilities, also known as single sign-on (SSO), to access multiple applications throughout the customer landscape. To achieve this, most leading cloud applications such as SAP C/4HANA, SAP S/4HANA, SAP CPI (Cloud Platform Integration), and SAP CPQ (Configure Price & Quote) store user credentials on the cloud portal.