What senior leaders and integration teams need to know to adopt SAP BTP+AI responsibly and profitably.

CX and IT leaders understand the urgency of accelerated growth and continuous innovation. Yet they are often constrained by budget limitations and the complexity of overhauling existing business infrastructure. If your organization is navigating these challenges, the SAP Integration Suite, SAP's official, cloud-native integration platform could be the strategic solution you need.

SAP Customer Experience (CX) customers frequently have Office 365 (O365) as their primary collaboration tool. Recently, my team had the opportunity to perform an end-to-end Sales Cloud implementation for one of our customers in the US. As part of the project, we performed groupware server-side O365 integration to help the customer teams easily manage the contacts that get assigned to them on SAP CX.

Today’s advanced technology users are demanding single login capabilities, also known as single sign-on (SSO), to access multiple applications throughout the customer landscape. To achieve this, most leading cloud applications such as SAP C/4HANA, SAP S/4HANA, SAP CPI (Cloud Platform Integration), and SAP CPQ (Configure Price & Quote) store user credentials on the cloud portal.