SAP has been at the forefront of AI innovation, offering a range of solutions to meet the unique challenges faced by various industries. This blog explores SAP’s AI-powered solutions tailored for the service industry and how they can transform service operations.
SAP continues to innovate and enhance its Customer Experience (CX) suite with new functionalities and system upgrades, enabling businesses to stay ahead in an increasingly competitive market. The latest updates focus on improving user experience, enhancing core capabilities, and offering greater flexibility to administrators and end users. While many upgrades are refinements to existing features, several new functionalities aim to streamline workflows, boost productivity, and drive customer satisfaction. This blog outlines the key enhancements in SAP Sales Cloud Version 2 and SAP Service Cloud Version 2, providing a comprehensive overview of the value these updates bring to your business.
A guide for transforming Customer Service Management with SAP Service Cloud
How SAP CX solutions bridge the customer experience gap in the Aftermarket products delivery.
The impact of CRM solutions, SAP Sales Cloud and SAP Service Cloud, continues to grow exponentially as 70% of manufacturers are investing in these solutions as reported by the Manufacturing Leadership Council.
Wondering if you should make the switch to SAP Sales and Service Cloud Version 2? Our expert Managing Consultants, Abhilasha Gupta and Nikeyta Sharma, discuss recent upgrades, the roadmap, and more in this blog to help you decide your next move.
Exclusive insider insights for B2B manufacturers on achieving excellence in their ordering process through Quote-to-Order. (Part 2/2)
Exclusive insider insights for B2B manufacturers on achieving excellence in their ordering process through Quote-to-Order. (Part 1/2)
In what usually is a rather uneventful month for challenging projects the world over, December proved to be pretty challenging for my team. We had to help a firm overcome a number of pain points they experienced with the SAP CRM, particularly those associated with the Service Equipment and Install Base functionalities. While helping the customer out, I thought I could list down these pain points and how we countered them, as I believe they could work as a crystal ball for other firms as we make all the difference in 2020. So, here goes!
The market around us has changed a lot. Customers don't want to extensively search for answers to their questions, nor do they want to wait days for companies to answer a question. If they can't easily find the answer and can't ask the question easily, they start researching alternatives. If this happens, the chance of successful sales is drastically reduced. For a company it, therefore, becomes increasingly relevant to engage with potential customers directly through the channel of their choice.
Let’s take a moment to look around us. Here’s what I see: We live in a digital world. The world of customer service has changed. Today’s economy consists of a population that is digitally linked, associated with social networks, and more cognizant than ever before. We are surrounded by savvy consumers and sophisticated buyers.
When thinking of employing and implementing a Service Cloud solution, an organization must understand exactly what it is. That way, they can make the most of it and ensure that they are getting all the right features at the right price. Service Cloud is better known as SAP Service Cloud, and it helps organizations improve their sales, marketing, and service teams. With SAP Cloud, you can effectively and easily engage your customers. Here are some characteristics of Service Cloud that you must know:
