Blogs

The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Your B2B Sales Team Deserves Better: Rewriting the Rules of B2B Self-Service with SAP

I've spent 25 years watching B2B commerce “evolve”—and by evolve, I mean clinging to 1990s processes like a security...

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Real-Time Shipping and Order Tracking in B2B Self-Service Portals

Your customers already live in a world of real-time visibility. They track personal packages on interactive maps,...

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Customer Experience Trends 2026: What to Expect

In 2026, customer experience will be the primary battleground where businesses will be competing. Unlike the past, it...

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SAP Commerce Cloud Performance Optimization Checklist for 2025 Holiday Season Sales

Prepare your SAP Commerce Cloud for Holiday 2025 with a step-by-step performance optimization checklist to ensure fast,...

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Driving Growth with AI-Powered SAP Sales Cloud

Why seasoned leaders are adopting AI-powered SAP Sales Cloud Version 2 (V2) 

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SAP Commerce Cloud Test Automation: A Strategic Guide for QA Leaders

How test automation powers SAP Commerce Cloud success and what QA leaders can do to make it happen.

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Punchout Catalog Solutions: A Comprehensive Guide for Procurement Leaders

How seamless eProcurement and Punchout integrations drive efficiency, cost savings, and competitive advantage—key...

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How SAP BTP Powers Successful CX Transformation

Your CX could be leaking money and conversions. SAP BTP can help.

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The Future of Customer Engagement: Personalization at Scale with AI

At the receiving end of all technologies and innovations are human beings, with limited attention spans, precise needs...

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SAP AI Solutions For Service

SAP has been at the forefront of AI innovation, offering a range of solutions to meet the unique challenges faced by...

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