With over 14 years of deep expertise in enterprise eCommerce, Viral serves as a Technical Lead at Knack Systems, where he architects and delivers high-impact B2B and B2C solutions for global organizations across telecom, logistics, retail, fashion, and healthcare. A specialist in SAP CX, SAP Integrations, and SAP CDC, he brings a forward-thinking perspective to AI-powered commerce and intelligent digital experiences. His work sits at the intersection of scalable architecture, platform integration, and customer-centric innovation. Viral holds an MBA in Information Systems and a comprehensive suite of certifications including SAP Commerce Cloud, SAP CDC, SCPI, Oracle, and Sun. Beyond the professional realm, he is committed to continuous growth through language learning, fitness, music, and meditation.