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The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Naveen Reddy and Aadesh Jhanwar

With a robust tenure spanning over 8 years, Naveen has expertise in steering projects and executing e-commerce implementations. He has orchestrated blueprint workshops to extract and translate intricate business requirements into functional specifications. His forte lies in identifying process gaps and crafting and presenting viable workarounds, ultimately securing stakeholder sign-off on pivotal design documents. Naveen has been deeply involved in end-to-end implementation and support projects, handling key roles as both a Functional Lead and Project Manager. The ability to effortlessly juggle and navigate multiple deliverables simultaneously is among his distinctive strengths.

Aadesh has a robust spectrum of expertise. From orchestrating integrations with SAP CPI and Microsoft Azure Blob Storage to crafting integration objects, his proficiency extends to Jira, Jenkins, and Git. His skill set encompasses managing Catalog Synchronization, OCC APIs, and the Email Module within SAP Commerce. He has participated in end-to-end projects, encompassing roles from Developer to Tech Lead. Proficient in multitasking, team management, and issue resolution, he deftly navigates multiple deliverables while consistently delivering tailored solutions aligned with user requirements.

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