A leading industrial manufacturer aimed to modernize its customer service operations by replacing Microsoft Dynamics. Seeking to enhance case management, issue resolution, and collaboration, they turned to Knack Systems.
By implementing SAP Service Cloud V2, along with the SAP Sales Cloud V2 Add-on and SAP Commerce Cloud CCv2, we helped them build a streamlined, collaborative, and omnichannel customer service experience—enhancing efficiency, responsiveness, and customer satisfaction.
“Explore the customer’s journey from sticky-note-driven case management system to omnichannel customer service excellence.”
SAP Service Cloud V2 Implementation Highlights:
Next-Level Case Management: Empowered CSRs, Quality teams and customers with cutting-edge tools for seamless case handling and collaboration.
Self-Service Innovation: Distributors and customers can now raise tickets, track progress, and manage orders all through the Knack Brava portal.
Seamless Integration: Integrated SAP Service Cloud V2, SAP Sales Cloud V2 Add-on, SAP Commerce Cloud CCv2, and SAP ECC via SAP BTP for streamlined case creation and real-time updates.
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