We think this is the one solution every business needs as, to satisfy today’s value-sensitive and technologically enlightened customers, you require the most efficient help desk and call center solutions available in the market.
Customer service management software decreases the quantity of time necessary to solve problems. SAP CRM Service assists enterprises to handle the intricacies of operating a service business with the multiple service functions. Knack Systems is a leading service provider for SAP Service Cloud solutions, having successfully completed projects ranging from the simplest deployment to complex business use cases. Our unified customer service management software provides you with a 360-degree view of customers — assisting enterprises to improve customer satisfaction, appeal to fresh customers, and reduce service costs. Knack Systems is an implementation and Value Added Reseller (VAR) for SAP Service Cloud. With our implementation of SAP CRM Service, you can easily develop and encourage loyalty among customers.
Knack Systems offers customer service management software that assists your enterprise to finalize deals more quickly. By implementing our customer service management software, you will save money and time by not having to dedicate in-house professionals to create new code each time the software system is upgraded.
SAP Service Cloud is a SaaS-based customer service management software for customer service and support (CSS) from SAP, a longtime leader in the enterprise resource planning (ERP) and customer relationship management (CRM) space. SAP has been reported to be the leader in record-centric customer service management software by major analysts.
With the below key features, actualize digital transformation in your service organization with SAP Hybris Service Cloud.
- Multichannel service ticket management across email, chat, phone, SMS, social media platforms, web self-service channels, and more
- Automation features allow Customer Service and Support departments to route, assign, and escalate messages within a single product framework
- Knowledgebase integration to allow your service agents to react consciously and steadily in real-time
- In-Context social collaboration enables service representatives to quickly ask questions and communicate feedback regarding particularly difficult cases
- Personalization using unique features such as custom fields, tagging, reports, and more to give agents access to the exact information they are looking for at any point in time
- Real-time analytics capabilities help businesses understand key patterns across large volumes of customer complaints in order to uncover root causes and streamline CSS processes
- Email and notes integration with Outlook, Gmail, Lotus Notes, and Evernote to maintain all relevant customer information in sync
- Full-featured mobile experience, so users can access the system and close out high-priority tickets while away from office
- Seamless integrations with SAP’s other web-based products, such as Sales Cloud, as well as its popular on-premise systems, such as SAP CRM and SAP ERP
With SAP Hybris Service Cloud, you bring to your organization:
- An Installed database
- Responsive offline mobile flexibility
- Resource Scheduling
- Customer Intelligence
- ERP Intelligence
- Service Management
Why Knack Systems
- We’ve been awarded the SAP Recognized Expertise® designation for our competence in the area of Service Cloud Solutions within the United States
- We’ve been associated with SAP for over 20 years and are continually boosting our ample experience
- Firms of different sizes and belonging to a variety of industries rely on us to collar their IT undertakings
- None of our projects are like the previous ones — we tailor our implementations to suit the unique needs of our customers