SAP CX Partner | info@knacksystems.com
Overview
IndustriaI Machinery and Components (IM&C), Building Products, Chemicals, and Discrete Manufacturers are frequently faced with complex markets, distribution channels, pricing, and order rules. But today, unfortunately, there are no standard CRM tools or eCommerce platforms that can meet these unique industry specific needs. With standard sales tools, the sales teams of these businesses have to work with manual, time consuming, error prone quotes and price adjustments, which result in a loss of opportunities as well as erosion of profits, leading to lack of adoption and lowering of ROI.
Introducing Knack Brava—the omni-channel customer engagement solution for Industrial Machinery and Components (IM&C), Building Products, and Chemicals brands—which is helping leading names in these industries perform collaborative B2B with sellers and buyers coming together on one platform, enabling Sales Assisted Commerce.
With its rich set of industry specific processes, an easy-to-use platform, as well as extensibility to adapt/add unique capabilities, Knack Brava helps businesses deliver omnichannel experience to customers seamlessly across all interactions and touchpoints, including websites, sales teams, service, and store or branch offices.
Knack Brava: Unique Features
Not only does Knack Brava arm you with the agility in rolling out new features and capabilities to serve changing business needs, but it also offers you with an integrated CX platform for ALL your customer engagement channels.
Order Accuracy
Give the power to your field sales reps to ensure order accuracy across channels – Sales, B2B, and customer service. Ensure the processing of valid quotes and quantities in every order and the accuracy of prices at the time of order entry
Better Collaboration
Build and maintain between collaboration between buyers and sellers to improve time to quote by enabling creation, sharing, and negotiation of agreements, automating approval workflows, setting up email alerts and approval for faster response, and ensuring accurate quotes and price adjustments
Rich Product Information and Content
Leverage a sales portal with rich product catalogs, and visual, accurate product information for the sales and service teams as well as customers in the form of product images, specification sheets, documents, videos, attributes, specifications and other details, prices, and availability
Reduced Billing Errors and Enhanced Reporting
Improve customer trust and reduce write-offs via reduced billing errors and make informed decisions based on reporting to enable better quote conversion and usage and reduce misuse of quotes
Why Knack Brava For Your Business
Omnichannel Customer Engagements
Tailored to encourage in-Person, over the web, and remote customer engagements
Built-In Collaboration
In-Built products eCatalogs, proposals, quotes, and orders that make for streamlined collaboration
Industry Specific Capabilities
Knack Brava is fortified with a rich set of industry specific processes as well as extensibility that makes adapting and adding unique capabilities easy
Multi-channel B2B
Due to its added flexibility and adaptability, Knack Brava facilitates leveraging of investments in SAP Commerce platform and integration with Sales Cloud solutions across platforms
Strategic Partnership with SAP
Built natively on SAP Commerce Cloud and aligned with all SAP industry and product teams
Customer-Centricity
Combines commerce, content, and collaboration for customer-centric organizations to operate their b2b business efficiently and profitably
If you wish like to know more about Knack Brava, please download the brochure below
Value Drivers
Right align sales costs with customer segments
Full service, assisted service, and self service models
Sales velocity
Accurate and fast quotes and price adjustments
Virtual selling
Share quotes, suggested orders online
ROI
Increase adoption and value from solution investments
Industries Served By Knack Brava
IndustriaI Machinery and Components (IM&C)
Discrete Manufacturing
Chemicals
Building Products
Find Out More
Knack Brava for B2B IndustriaI Machinery and Components (IM&C), Building Products, Discrete Manufacturing, and Chemicals brands is helping leading names in the industry to transform their wholesale business with one platform that brings sales teams and customers together.
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