Thursday, 14th March, 2019, at 2:00 PM ET.

You can do a lot for your business by creating “feel good” experiences for customers. But, that’s easier said than done, isn’t it?

Customer experience management needs to be optimized to the whole experience that consumers go through when engaging with the business. The complete customer cycle has to be taken into consideration: from reach and acquire to nurture, retain, and advocacy through multichannel touchpoints.

Sound intimidating enough? Don’t worry. There is a strategy the industry is now waking up to that helps businesses focus on the customers.

Join experts from the industry to learn more about:

  • • Developing a single view of the customer
  • • What is SAP S/4HANA migration cockpit?
  • • Connecting your systems to the customer journey
  • • Delivering on your brand promises
  • • Simplifying the front office and the book office in one simple process chain
  • • Working with a tried-and-tested CX strategy to reimagine your business process

Panelists:

  • • Tippy Lotterer, SAP CX Expert, Knack Systems
  • • Soraya Diallo, SAP CX Expert, Knack Systems
  • • Nitin Patki, SAP CX Expert, Knack Systems

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